PowerProtect Data Manager VM restore stops responding and fails with data domain certificate issue

Summary: PowerProtect Data Manager VM restore stops responding and then fails with an error - The operation was unsuccessful because of an issue with the certificate.  Verify that the certificate was accepted. ...

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Symptoms

YYYY-MM-DDTHH:MM:SS.956Z INFO [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.dataDomainLogin(236)] -  hostname=mynas-dd####.abc.local url=https://mynas-dd####.abc.local:3009/rest/v1.0/auth
YYYY-MM-DDTHH:MM:SS.222Z ERROR [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.executeDataDomainAuthRequest(281)] -  issue with certificate when execute request
YYYY-MM-DDTHH:MM:SS.222Z ERROR [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.executeDataDomainAuthRequest(285)] -  Exception when trying to login, PowerProtect DD System = mynas-dd####.abc.local, error = The operation was unsuccessful because of an issue with certificate.  Verify that the certificate was accepted.

Cause

Expired Data Domain certificate causing PowerProtect Data Manager VM restore to fail.

Resolution

Renew the expired Data Domain certificate using ppcp command line utility:

#1
Setup ppcp script permission
Run
admin@my-ppdm:~> sudo chmod 755 /home/admin/bin/ppcp
admin@my-ppdm:~> cd /home/admin/bin/ppcp

#2
List the Certificates - To validate the port: 3009 and state showing expired
Run
admin@my-ppdm:~> ./ppcp certs list

ppcp_DD_Certs.jpg
#3
Execute certs update command to update the Data Domain certificate this will renew the certificate removing expired
Run below command using actual certid
admin@my-ppdm:~> ./ppcp certs update --host mynas-dd####.abc.local --port 3009

#4
Restart vmdm service
admin@my-ppdm:~> vmdm restart
admin@my-ppdm:~> vmdm status

#5
Restart vpod service
admin@my-ppdm:~> systemctl restart vpod
admin@my-ppdm:~> systemctl status vpod

#6
Restart vproxyd service
admin@my-ppdm:~> systemctl restart vproxyd
admin@my-ppdm:~> systemctl status vproxyd

#7
Test the PPDM VM Restore again

Produse

PowerProtect Software
Proprietăți articol
Article Number: 000218428
Article Type: Solution
Ultima modificare: 07 Jul 2026
Version:  3
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