PowerProtect Data Manager VM restore stops responding and fails with data domain certificate issue
Summary: PowerProtect Data Manager VM restore stops responding and then fails with an error - The operation was unsuccessful because of an issue with the certificate. Verify that the certificate was accepted. ...
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Symptoms
YYYY-MM-DDTHH:MM:SS.956Z INFO [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.dataDomainLogin(236)] - hostname=mynas-dd####.abc.local url=https://mynas-dd####.abc.local:3009/rest/v1.0/auth
YYYY-MM-DDTHH:MM:SS.222Z ERROR [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.executeDataDomainAuthRequest(281)] - issue with certificate when execute request
YYYY-MM-DDTHH:MM:SS.222Z ERROR [request-dispatch-service-1] [][][][][] [c.e.b.d.c.r.c.DdRestClient.executeDataDomainAuthRequest(285)] - Exception when trying to login, PowerProtect DD System = mynas-dd####.abc.local, error = The operation was unsuccessful because of an issue with certificate. Verify that the certificate was accepted.
Cause
Expired Data Domain certificate causing PowerProtect Data Manager VM restore to fail.
Resolution
Renew the expired Data Domain certificate using ppcp command line utility:
#1 Setup ppcp script permission Run admin@my-ppdm:~> sudo chmod 755 /home/admin/bin/ppcp admin@my-ppdm:~> cd /home/admin/bin/ppcp #2 List the Certificates - To validate the port: 3009 and state showing expired Run admin@my-ppdm:~> ./ppcp certs list#3 Execute certs update command to update the Data Domain certificate this will renew the certificate removing expired Run below command using actual certid admin@my-ppdm:~> ./ppcp certs update --host mynas-dd####.abc.local --port 3009 #4 Restart vmdm service admin@my-ppdm:~> vmdm restart admin@my-ppdm:~> vmdm status #5 Restart vpod service admin@my-ppdm:~> systemctl restart vpod admin@my-ppdm:~> systemctl status vpod #6 Restart vproxyd service admin@my-ppdm:~> systemctl restart vproxyd admin@my-ppdm:~> systemctl status vproxyd #7 Test the PPDM VM Restore again
Produse
PowerProtect SoftwareProprietăți articol
Article Number: 000218428
Article Type: Solution
Ultima modificare: 07 Jul 2026
Version: 3
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