vProtect:Hyper-V 備份失敗,並顯示 [Export] ExternalAPIException:內部伺服器錯誤

Summary: 初始代理程式安裝後,vProtect Hyper-v 備份失敗,並顯示 [匯出] ExternalAPIException:內部伺服器錯誤

Acest articol se aplică pentru Acest articol nu se aplică pentru Acest articol nu este legat de un produs specific. Acest articol nu acoperă toate versiunile de produs existente.

Symptoms

Hyper-v backup fails with [Export] ExternalAPIException: Internal Server Error

節點記錄中出現類似以下的例外狀況:

[2024-03-14 11:01:33.667] ERROR [pool-5-thread-28] HypervRequestSender.send:43
[3eab164e-e3c8-45ea-9fcd-dc8e5f408f7d] ApiException, code 500

[2024-03-14 11:01:33.667] ERROR [pool-5-thread-28] ExportTask.run:135
[3eab164e-e3c8-45ea-9fcd-dc8e5f408f7d] Backup task failed:

com.dell.vprotect.engine.exception.ExternalAPIException: Internal Server Error
        at com.dell.vprotect.engine.hypervisor.hyperv.HypervRequestSender.send(HypervRequestSender.java:48) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.HypervApi.convertSnapshot(HypervApi.java:360) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.vmexport.DdBoostExport.exportIncremental(DdBoostExport.java:206) ~[engine.jar:?] 

代理程式記錄會出現類似以下的錯誤: 

ExceptionMessage:	Could not load type 'DDBoost.ConnectorsPool' from assembly 'DDBoost, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null'.
ExceptionType:		System.TypeLoadException
StackTrace:
   at HyperVAgent.FileTransfer.DdBoostService.UploadConfiguration(String vmName, String exportConfPath, String backupFileName, DdBoostBackupDestination ddBoostBackupDestination)
   at HyperVAgent.Controllers.DdBoostController.UploadVmConfiguration(String vmName, DdBoostBackupDestinationDTO ddBoostBackupDestinationDto)
   at lambda_method(Closure , Object , Object[] )

Cause

必要Microsoft 虛擬機監控程式上尚未安裝 Visual c + + 可再發行元件 2013 和 2015 包。

Resolution

代理程式安裝需要 .NET Framework 4.7.2 或更高版本,Microsoft Visual c + + Redistributable 2013 和 2015。 

vcredist_x64 隨代理一起分發,可在以下位置找到:

C:\Program Files\vProtect\Hyper-V Agent\bin

Produse afectate

vProtect
Proprietăți articol
Article Number: 000224085
Article Type: Solution
Ultima modificare: 03 Apr 2025
Version:  3
Găsiți răspunsuri la întrebările dvs. de la alți utilizatori Dell
Servicii de asistență
Verificați dacă dispozitivul dvs. este acoperit de serviciile de asistență.