Avamar:意外交换机固件版本导致错误 52001(通信模块扫描仪错误)
Summary: 由于意外的固件版本,Avamar 第 5A 代报告交换机错误。
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Symptoms
Avamar 用户界面或 mccli 中报告以下错误:
67678 2025-03-10 16:17:58 GMT ERROR 52001 SYSTEM PROCESS / Communications Module Scanner Error
交换机监视日志显示以下条目:
grep -B1 -i 'mccli' /usr/local/avamar/var/log/switch_monitoring.log
2025/02/13-14:19:59 INFO: switches version_mismatch_found_cnt=2
2025/02/13-14:20:01 INFO: publish() cmd="mccli event publish --code=52001 " successful
--
2025/02/13-16:55:00 INFO: switches version_mismatch_found_cnt=2
2025/02/13-16:55:02 INFO: publish() cmd="mccli event publish --code=52001 " successful
--
2025/03/12-11:40:20 WARN: Unexpected firmware version "10.5.6.3" on switch A, expected version is one of ["10.5.1.1P1"], the rest of switch output parsing code may return incorrect resultsCause
交换机监视脚本尚未更新到最新的固件版本,因此无法识别固件。
Resolution
1.以管理员身份登录到受影响的 Avamar 应用工具节点或单个节点。
2.下载 GoAV 工具。有关详细信息,请参阅以下文章:Avamar:用于管理和故障排除的 GoAV 产品工具
3.提升到 root 权限:
su -
4.运行 GoAV 具有以下选项的工具:
./goav fix-switch-firmware-config
输出示例:
===========================================================
GoAv : 1.94
Avamar : 19.12
Date : 02 Apr 2025 12:45 EDT
===========================================================
COMMAND : ./goav system fix-switch-firmware-config
NOTE: This tool was created and is maintained by the ISG Support Tools team
===========================================================
Backup file created successfully as: /usr/local/avamar/lib/dpnnetutil/x-switch_monitoring.rb.bak
Found target class line.
Modifying firmware versions to: @@expected_firmware_versions = ['10.5.1.1P1', '10.5.6.3', '10.5.4.10']
The file has been modified successfully.Produse afectate
Avamar Data Store Gen5AProprietăți articol
Article Number: 000303002
Article Type: Solution
Ultima modificare: 18 Nov 2025
Version: 3
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