Applications displaying squares and "random" characters instead of text after enabling System Data Encryption

Summary: This article provides information about applications displaying squares and "random" characters instead of text, after enabling System Data Encryption (SDE).

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Symptoms

Affected Products:

  • Dell Data Protection | Encryption

Affected Versions:

  • v8.12 and 8.13

On-screen text can be displayed as squares or other random characters. This occurs when using a non-Latin script and language, such as Arabic, when System Data Encryption (SDE) is also enabled.

On-Screen text appears as squares and other random characters
Figure 1: (English Only) On-Screen text appears as squares and other random characters

Cause

Not Applicable

Resolution

Work around:

Reboot the computer.

Resolution:

Upgrade the client to v8.15 or later or apply the following exclusion to the SDE Encryption rules for the affected device:

-^3C:\Windows\Globalization

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Produse afectate

Dell Encryption
Proprietăți articol
Article Number: 000124728
Article Type: Solution
Ultima modificare: 11 apr. 2024
Version:  9
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