BAD_SYSTEM_CONFIG_INFO or SESSION3_INITIALIZATION_FAILURE Error on a Dell Encryption Enterprise or Dell Encryption Personal Protected Endpoint
Summary: Dell Encryption Enterprise and Dell Encryption Personal BAD_SYSTEM_CONFIG_INFO and SESSION3_INITIALIZATION_FAILURE errors can be resolved by following these instructions.
Symptoms
Affected Products:
- Dell Encryption Enterprise
- Dell Data Protection | Enterprise Edition
- Dell Data Protection | Server Edition
- Dell Encryption Personal
- Dell Data Protection | Personal Edition
An endpoint protected with Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Enterprise Personal (formerly Dell Data Protection | Personal Edition) may display an error of:
BAD_SYSTEM_CONFIG_INFO (stop code 0x00000074)after modification or tampering of system32 files or hardware checksumsSESSION3_INITIALIZATION_FAILURE (stop code 0x0000006f)after modification or tampering of the Windows registry
Cause
These errors are a byproduct of Dell Encryption Enterprise or Dell Encryption Personal protecting the endpoint from unauthorized tampering.
Resolution
BAD_SYSTEM_CONFIG_INFO or SESSION3_INITIALIZATION_FAILURE occur during boot as either a:
If the checksums or registry modifications were intentional, then a local security administrator (LSA) recovery can be performed to resolve the blue or black screen. For more information about the recovery process, reference How to Run The Dell Encryption Enterprise / Dell Encryption Personal Recovery Bundle.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.