Driver Detection Not Available During Drivers Scan for Computers with SupportAssist and Dell Command Update Installed

Affected Products:

• Dell Command | Update

When running Automated Drivers Scan, a customer gets a Driver Detection Not Available message which is due to a No Available Catalog error. This can occur when the SupportAssist and Dell Command | Update are installed on the computer.

Figure 1: (English Only) Drive detection not available

Error is observed only when the below condition is fulfilled (all three conditions should be present):

• Applicable only if SupportAssist and Dell Command | Update are both installed on the machine (Open Control Panel from Start Menu > Click Programs > Search Dell SupportAssist).
• The computer has Dell Command | Update v4.5 or earlier and updating to v4.6 or later (Open Control Panel from Start Menu > Click Programs > Search Dell Command Update).
• Dell Command | Update must have an offline catalog that is configured (Open Dell Command | Update application > Settings (right top of the application) > General:
  • The default Source Location (dell.com) is cleared.
  • Location is configured to offline catalog.

Figure 2: (English Only) Dell Command | Update Settings

1. Remove offline catalog location updated.
2. Check Default Source Location (dell.com) and click OK.
3. Update to the latest Dell Command | Update version.

Or

1. Uninstall the existing Dell Command | Update version (which should be 4.5 or earlier).
2. Install the latest Dell Command | Update version from Dell.com.

Figure 3: (English Only) Dell Command | Update Settings