VxRail: vCenter vSphere Client Refresh Button Spinning Continually

Summary: The vSphere Client’s refresh icon never stops rotating because the system is enrolled in VMware Customer Experience Improvement Program while all external network access is blocked.

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Symptoms

The refresh button in the vSphere Client on vCenter servers constantly spins.
 Screenshot of refresh spinning

Cause

The issue is caused by being joined to the VMware Customer Experience Improvement Program (CEIP), but having all VMware sites/Internet access blocked.
 

Resolution

To resolve this issue, leave the CEIP and restart the vCenter server to clear up the issue.
  1. Log in to vCenter Server by using the credentials of the administrator account.
  2. On the vSphere Client home page, click Administration.
  3. Under Deployment, click Customer Experience Improvement Program
  4. Click Join to join the CEIP or Leave CEIP to leave the Program.
  5. Restart vCenter server
Picture of the Customer Experience Improvement Program

Produse afectate

VxRail, VxRail Appliance Family, VxRail Appliance Series, VxRail Software
Proprietăți articol
Article Number: 000228894
Article Type: Solution
Ultima modificare: 05 aug. 2026
Version:  2
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