PPDM: NAS backups fail with error containing "URL using bad or illegal format"

Summary: This article covers a condition which can lead to PowerProtect Data Manager (PPDM) NAS backups failing with an error containing "Unable to send request: URL using bad/illegal format or missing URL (URL rejected: Malformed input to a URL function)" ...

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Symptoms

The operation fails with the following error in the job details when attempting to create a new share from a NetApp snapshot:
"Unable to send request: URL using bad/illegal format or missing URL (URL rejected: Malformed input to a URL function)" 

Selecting the "Export Log" for a failed NAS job, a log entry similar to the following can be seen in the compressed log files:

snapshotAndSlice.log.gz:   2025-10-13T01:09:09.505Z [TRACE_ID:xxxxxxxxxxxx;JOB_ID:xxxxxxxxxxxx;TASK_ID:xxxxxxxxxxxx]193191  (pid94) PowerProtect Data Manager error NASLib: 1760317749 10.10.10.10 StorageArrayNetApp::executeRequest Failed to execute URL: '<NAS Shre URL>' due to error 'Unable to send request: URL using bad/illegal format or missing URL (URL rejected: Malformed input to a URL function).

Cause

The issue occurs when PPDM requests a new share from a NetApp snapshot with special characters in its file system path.

Resolution

Upgrade PPDM to version 19.21 or higher.

Produse afectate

PowerProtect Data Manager
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Article Number: 000394722
Article Type: Solution
Ultima modificare: 16 dec. 2025
Version:  2
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