Dell Unity: Health Check error following an upgrade to Unity OE 5.5.3
Summary: This article describes one cause of a "Fatal error detected" message after a Dell Unity OE upgrade.
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Symptoms
After the Unity OE was upgraded to version 5.5.3, the health check reported the following error:
PUHC failure:
Data Movers: Checking Status............................................Fatal error detectedCause
The fatal error reported during the Pre-Upgrade Health Check (PUHC) occurs because the svc_connectivityservices -s command reports a failure.
Resolution
If any issues are identified in the results of the svc_connectivityservices -s or svc_supportassist -s commands, resolve the issues and then retry the health check.
Refer to KB article Dell Unity: Connectivity Services (previously SupportAssist) Failed During Health Check for the recovery procedure.
Produse afectate
Dell EMC Unity 300F, Dell EMC Unity 350F, Dell EMC Unity 400, Dell EMC Unity 400F, Dell EMC Unity 450F, Dell EMC Unity 500, Dell EMC Unity 500F, Dell EMC Unity 550F, Dell EMC Unity 600, Dell EMC Unity 600FProduse
Dell EMC Unity, Dell Unity 450F DC, Dell Unity 300, Dell Unity 300 DC, Dell Unity 350F DC, Dell EMC Unity XT 380, Dell EMC Unity XT 380F, Dell Unity 400 DC, Dell EMC Unity XT 480, Dell EMC Unity XT 480F, Dell EMC Unity 650F, Dell EMC Unity XT 680
, Dell EMC Unity XT 680F, Dell EMC Unity XT 880, Dell EMC Unity XT 880F, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Hybrid
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Article Number: 000446018
Article Type: Solution
Ultima modificare: 30 iun. 2026
Version: 1
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