Users are Deleted from PBA Database
Сводка: Users may be deleted from the PBA database on computers with a Self-Encrypting Drive (SED).
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Эта статья не привязана к какому-либо конкретному продукту.
В этой статье указаны не все версии продуктов.
Симптомы
Affected Products:
- Dell Data Protection | Self-Encrypting Drive
Affected Versions:
- v8.12 and Earlier
In the DellCommon.log file, a line is written showing the deletion. This prevents a deleted user from being able to log in with cached credentials when off the network.
2016.08.30 09:30:23 I Pba : deleted PBA user "zulu"
Причина
This is due to a return from the Microsoft LookupAccountSID function stating that the user does not exist.
Разрешение
Note: Dell Encryption v8.12 no longer uses this lookup function.
Upgrade to the latest version.
Users running v8.12 and earlier has to connect to the network, perform a recovery or have a nondeleted user log in.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Затронутые продукты
Dell EncryptionСвойства статьи
Номер статьи: 000124860
Тип статьи: Solution
Последнее изменение: 07 May 2024
Версия: 8
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