Resolving Dell Data Protection Encryption Uninstallation Error - Decrypt Agent TEMP Registry Key

Affected Products:

• Dell Data Protection | Encryption

Dell Data Protection | Encryption Uninstallation Error: "Decrypt agent TEMP Registry Key"

Some users have reported receiving an error stating: -- MSI_LOGGING -- *** CMsiInstallDecryptAgentHelper – Error opening Decrypt Agent TEMP registry key during the standard Dell Data Protection | Encryption uninstallation process

Example of message received during the removal process:

A Microsoft Security fix which resolves a vulnerability that could potentially allow elevation of privilege is the cause of this. If the Windows Installer service runs custom action scripts in an unsafe way and could allow an attacker to have full administrative rights according to: https://support.microsoft.com/en-us/kb/3072630

Temporarily undo the security fix and then reenable after the Dell Data Protection removal is complete.

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate and then click the following subkey in the registry:
   HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer
   Note: If this subkey does not exist, create it.
3. On the Edit menu, select New, and then click DWORD Value.
4. For the DWORD name, type RemappedElevatedProxiesPolicy, and then press Enter
5. Right-click RemappedElevatedProxiesPolicy, and then click Modify.
6. In the Value data box, type 1, and then click OK.
7. Install the required application.
8. After the application installs successfully, reset the RemappedElevatedProxiesPolicy DWORD value to 0 to reenable the security fix for KB 3072630.

Source: https://support.microsoft.com/en-us/kb/3072630

To contact support, reference Dell Data Security International Support Phone Numbers.
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