SRM Displays incomplete Dashboard
Summary: Newly deployed SRM 4.7.1 displays incomplete Dashboard.
Bu makale şunlar için geçerlidir:
Bu makale şunlar için geçerli değildir:
Bu makale, belirli bir ürüne bağlı değildir.
Bu makalede tüm ürün sürümleri tanımlanmamıştır.
Symptoms
Newly deployed SRM 4.7.1 displays incomplete Dashboard.
Other symptoms
Database connection failed. Please contact your Frontend administrator.
import-properties-Default failed with status 1.
taskRun-0-0
220824 10:10:04 : Caused by: java.sql.SQLException: null, message from server: "Host 'xx.xx.xxx.xxx' is not allowed to connect to this MySQL server"
220824 10:10:04 : at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:965)
220824 10:10:04 : at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:898)
220824 10:10:04 : at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:887)
220824 10:10:04 : at com.mysql.jdbc.MysqlIO.doHandshake(MysqlIO.java:1038)
220824 10:10:04 : at com.mysql.jdbc.ConnectionImpl.coreConnect(ConnectionImpl.java:2199)
220824 10:10:04 : at com.mysql.jdbc.ConnectionImpl.connectWithRetries(ConnectionImpl.java:2046)
220824 10:10:04 : ... 26 more
220824 10:10:04 :
220824 10:10:04 : Aug 24, 2022 10:10:04 AM com.watch4net.apg.v2.gui.resource.database.DatasourceCloseListener onShutdown
220824 10:10:04 : INFO: Closing resources com.watch4net.apg.gui.datasource.jdbc.FinalizableDataSource@3349e9bb...
220824 10:10:04 : Aug 24, 2022 10:10:04 AM com.watch4net.apg.v2.gui.resource.database.DatasourceCloseListener onShutdown
220824 10:10:04 : INFO: Closing resources com.watch4net.apg.gui.datasource.jdbc.FinalizableDataSource@4c371370...
220824 10:10:04 : Aug 24, 2022 10:10:04 AM com.watch4net.apg.v2.gui.resource.database.DatasourceCloseListener onShutdown
220824 10:10:04 : INFO: Closing resources com.watch4net.apg.gui.datasource.jdbc.FinalizableDataSource@18078bef...
220824 10:10:04 : Aug 24, 2022 10:10:04 AM com.watch4net.apg.v2.gui.resource.database.DatasourceCloseListener onShutdown
220824 10:10:04 : INFO: Closing resources com.watch4net.apg.gui.datasource.jdbc.FinalizableDataSource@799f10e1...
220824 10:10:04 : Aug 24, 2022 10:10:04 AM com.watch4net.apg.v2.gui.resource.database.DatasourceCloseListener onShutdown
220824 10:10:04 : INFO: Closing resources com.watch4net.apg.gui.datasource.jdbc.FinalizableDataSource@689604d9...
220824 10:10:06 : Execute method (main) exited with a failure error code of 1
220824 10:10:06 : Task import-properties-Default failed with status 1.
Other symptoms
Database connection failed. Please contact your Frontend administrator.
import-properties-Default failed with status 1.
taskRun-0-0
220824 10:10:04 : Caused by: java.sql.SQLException: null, message from server: "Host 'xx.xx.xxx.xxx' is not allowed to connect to this MySQL server"
220824 10:10:04 : at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:965)
220824 10:10:04 : at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:898)
220824 10:10:04 : at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:887)
220824 10:10:04 : at com.mysql.jdbc.MysqlIO.doHandshake(MysqlIO.java:1038)
220824 10:10:04 : at com.mysql.jdbc.ConnectionImpl.coreConnect(ConnectionImpl.java:2199)
220824 10:10:04 : at com.mysql.jdbc.ConnectionImpl.connectWithRetries(ConnectionImpl.java:2046)
220824 10:10:04 : ... 26 more
220824 10:10:04 :
220824 10:10:04 : Aug 24, 2022 10:10:04 AM com.watch4net.apg.v2.gui.resource.database.DatasourceCloseListener onShutdown
220824 10:10:04 : INFO: Closing resources com.watch4net.apg.gui.datasource.jdbc.FinalizableDataSource@3349e9bb...
220824 10:10:04 : Aug 24, 2022 10:10:04 AM com.watch4net.apg.v2.gui.resource.database.DatasourceCloseListener onShutdown
220824 10:10:04 : INFO: Closing resources com.watch4net.apg.gui.datasource.jdbc.FinalizableDataSource@4c371370...
220824 10:10:04 : Aug 24, 2022 10:10:04 AM com.watch4net.apg.v2.gui.resource.database.DatasourceCloseListener onShutdown
220824 10:10:04 : INFO: Closing resources com.watch4net.apg.gui.datasource.jdbc.FinalizableDataSource@18078bef...
220824 10:10:04 : Aug 24, 2022 10:10:04 AM com.watch4net.apg.v2.gui.resource.database.DatasourceCloseListener onShutdown
220824 10:10:04 : INFO: Closing resources com.watch4net.apg.gui.datasource.jdbc.FinalizableDataSource@799f10e1...
220824 10:10:04 : Aug 24, 2022 10:10:04 AM com.watch4net.apg.v2.gui.resource.database.DatasourceCloseListener onShutdown
220824 10:10:04 : INFO: Closing resources com.watch4net.apg.gui.datasource.jdbc.FinalizableDataSource@689604d9...
220824 10:10:06 : Execute method (main) exited with a failure error code of 1
220824 10:10:06 : Task import-properties-Default failed with status 1.
Cause
Reverse Domain Name System DNS) is not working
Resolution
1. Fix the reverse DNS issue
2 Redeploy SRM
Note:
If snapshots were taken prior to power up SRM VMs, you can simply reverse to snapshots
VMware vSphere illustration:
Makale Özellikleri
Article Number: 000202713
Article Type: Solution
Son Değiştirme: 15 May 2026
Version: 3
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