Avamar: Hyper-V 백업이 액세스 거부 오류와 함께 실패함

이 경우 Hyper-V 백업 오류가 발생하고 백업 로그에는 아래 예제와 같이 "AccessDenied" 오류 메시지가 표시됩니다.

From Hyper-V Plugin log:
================
avhypervvss Info <0000>: Error in connecting with the namespace: Exception 'GetWmiConnection : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))'
avhypervvss Info <0000>: Failed to get the VM info: Excpetion 'GetWmiConnection : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))'
avhypervvss Info <0000>: QueryVmsBasic : QueryVmsBasic : GetWmiConnection : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
avhypervvss Info <0000>: QueryVmsFull : QueryVmsBasic : QueryVmsBasic : GetWmiConnection : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
avhypervvss Info <0000>: GetClusterVMs : QueryVmsFull : QueryVmsBasic : QueryVmsBasic : GetWmiConnection : 
                         Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
avhypervvss Info <0000>: Exception in GetClusterVMs GetClusterVMs : QueryVmsFull : QueryVmsBasic : QueryVmsBasic : GetWmiConnection :
                         Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)).

avhypervvss Error <41753>: Unable to get the clustered VMs for backup. 
avhypervvss Error <41731>: Failed to collect the list of local VMs on this host
avhypervvss Error <41581>: Failed to backup targets. Unable to expand targets.
avhypervvss Error <41662>: Failed to validate and expand the targets.
avhypervvss Error <41659>: Backup did not complete successfully


From cluster service log:
================
winclustersvc DEBUG<0000>: ===> QueryVmsFull 
winclustersvc INFO<0000>:  Get the basic info for the target VMs 
winclustersvc INFO<0000>:  Start getting the basic of the VMs 
winclustersvc DEBUG<0000>: Connect with namespace '\\xxxxxxxx\root\virtualization\v2' 
winclustersvc ERROR<0000>: Error in connecting with the namespace: Exception 'GetWmiConnection : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))' 
winclustersvc ERROR<0000>: Failed to get the VM info: Excpetion 'GetWmiConnection : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))' 
winclustersvc ERROR<0000>: QueryVmsBasic : QueryVmsBasic : GetWmiConnection : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) 
winclustersvc ERROR<0000>: QueryVmsFull : QueryVmsBasic : QueryVmsBasic : GetWmiConnection : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) 
winclustersvc ERROR<0000>: GetClusterVMs : QueryVmsFull : QueryVmsBasic : QueryVmsBasic : GetWmiConnection : 
                           Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) 
winclustersvc ERROR<0000>: Exception in GetClusterVMs GetClusterVMs : QueryVmsFull : QueryVmsBasic : QueryVmsBasic : GetWmiConnection : 
                           Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)).

 

이러한 유형의 오류는 자명합니다. 이러한 오류는 Avamar 서비스(로컬 에이전트 및 클러스터 에이전트)의 사용자 계정에 WMI(Windows Management Instrumentation) 쿼리를 실행할 수 있는 충분한 권한이 없음을 의미합니다.

이 문제를 해결하려면 Avamar Client 서비스를 실행하는 데 사용되는 사용자 계정에 올바른 권한을 부여하십시오.

백업 사용자 사용 권한을 수정하려면 아래의 KB 문서를 따르십시오.
Avamar: Hyper V 플러그인 - 도메인 관리자 권한을 사용하거나 사용하지 않고 사용자 계정을 수동으로 만들고 구성하는 방법

이 내용은 "Dell Avamar for Hyper-V 사용자 가이드"에도 자세히 설명되어 있습니다. 버전 19.10에 대한 가이드 링크를 참조하고, 다른 버전에 대한 링크는 Avamar 지원 페이지를 참조하십시오.