NVP vProxy: VM backup fails with "Failed to get status of create snapshot task: Operation timed out"

摘要: NetWorker VMware Protection (NVP) Virtual Machine (VM) backups fail during VMware snapshot creating indicating a time-out issue occurred.

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症状

The NetWorker VMware Protection integration is configured with the vProxy Appliance. The backups workflow fails to create the virtual machine (VM) snapshot with an Operation timed out message. The vProxy backup workflow shows the operation timed out after approximately 15 minutes:

YYYY/MM/DD 22:17:45 INFO:   [NW_BUILD] Creating snapshot of virtual machine ...
YYYY/MM/DD 23:03:50 ERROR:  [NW_BUILD] Failed to get status of create snapshot task: Operation timed out.
YYYY/MM/DD 23:03:50 ERROR:  [NW_BUILD] Failed to create snapshot.
YYYY/MM/DD 23:03:50 ERROR:  [NW_BUILD] Unable to create snapshot of virtual machine: Failed to create snapshot.

原因

The backups workflow requests the VMware snapshot creation at the start of a backup, then requests the removal at the end of the backup workflow. The operations are requested using vCenter Application Programming Interface (API) requests. The creation, management, and deletion of VM snapshots are handled through VMware.

解决方案

The VM snapshot request duration must be investigated at the VMware level. If required contact VMware support for further assistance with the VM snapshot time-out.

NVP vProxy: Troubleshooting VMware Snapshot Issues during NetWorker backups.

受影响的产品

NetWorker

产品

NetWorker Family
文章属性
文章编号: 000036873
文章类型: Solution
上次修改时间: 22 6月 2025
版本:  4
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