Install Base tab overview

In the heads-up display, the information is displayed using interactive dials. Hover over a section of the dial to view more information or click the center of the dial to go to the corresponding tab.

Figure 1: Heads-up display

Assets

By default, the Asset tab is displayed when you click the INSTALL BASE tab. In this tab, the list of hardware and software products that are installed, their installation status, and the duration since the products were installed are displayed.

You can view the information available using the Table or Map views. The Map view identifies the sites where the products are installed on a geographical map. Click a site to view more information about the site and the products.

Figure 2: Map view - Assets tab

Connectivity

The Connectivity tab displays the connectivity status of your products that can establish a connection with the Dell Technologies backend. It also displays information about the last connection that was established by the product. The connectivity status of a product is based on the following:

• Frequency at which the product connects to Dell Technologies.
• The ability of the product to establish a ConnectHome and ConnectIn session.
• The version of Secure Remote Services to which the product is connected.
• Ability of the product to send and receive files from the Dell Technologies backend through Secure Remote Services, email, or any other channel.

To view the frequently asked questions about the connectivity feature in MyService360, see the Dell EMC Connectivity and MyService360 Frequently Asked Questions.

You can view the information available using the Table, Map, or Visualizations views. The Visualizations view displays the connectivity status of your products in a graphical format. Click Not Connected or Connected to view more information about the products.

Figure 3: Visualizations view – Connectivity tab

Code Levels

The Code Levels tab displays the software or firmware version that is installed on your products. It also displays the recommended upgrade version.

You can view the information available using the Table, Map, or Visualizations views. The Visualizations view displays the percentage of products by code level in a graphical format. Click a section of the graph to view more information about the products.

Figure 4: Visualizations view - Code Levels tab

Contracts

The Contracts tab displays the service contract applicable for your products, their statuses, and their expiry date.

You can view the information available using the Table, Map, or Visualizations views. By default, the Visualizations view displays the percentage of products by their service contract status. You can also view the information by product family. Click a section of the graph to view more information about the products.

Figure 5: Visualizations view – Contracts tab
 

The following table displays the default filters enabled in each tab and the information that is displayed in the heads-up display:

Table 1 Install Base tab