Determining Dispatch, Service Requests and Warranty Status, Information on Automated Support Tools, Computer Diagnostics and Repair
摘要: Help with work order status, Service Request status, warranty status, how to diagnose computer hardware issues and how to setup a repair when needed. And getting information about our automated support tools, shipping, delivery, and accidental damage coverage. ...
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说明
See each section for help with work order status, warranty status, how to diagnose computer hardware issues and how to set up a repair when needed. Also get information about our automated support tools, shipping, delivery, and accidental damage coverage.
- Service Requests
(Use the drop-down menu to select what identification information you want to use on finding an existing Service Request. You can also browse to the Repair (Depot) Center status tool, or create a new Service Request.) - Repair (Depot) Center Status Tool
(By providing your Service Tag or Express Service Code, Dispatch/Reference Number and the email address that was used to create the request, you can determine the status of your repair.) - How to arrange an 'Out of Warranty' repair on your Dell System
(When you must repair your Dell computer or device that is out of warranty, see the information for some useful tips and guidance on arranging the repair.)
- Repair (Depot) Center Status Tool
(Providing your Service Tag or Express Service Code, Dispatch/Reference Number, and the email that was used to create the request, you can determine the status of your repair.) - What comes in the Dell Mail In Service box? (United States only)
(When you have set up a service through the Repair (Depot) Center the information within explains what you received when you are shipped a Dell Mail In Service box and how to pack your device (USA only).) - How to arrange an 'Out of Warranty' repair on your Dell System
(When you need an 'out of warranty' repair for your Dell computer or device see the information for some useful tips and guidance on arranging the repair.)
- How to Check the Status of an Order FAQ
See the links to help you resolve such issues as:
- Browsing to the Dell Order Status tool.
- Getting you packing slips.
- Ownership Transfer.
- Order Change and Returns.
- Report a Missing, Wrong, Damaged, or Lost Item.
- Dell Shipping and Delivery FAQs
See the expanding sections to help you answer questions such as:
- Where can I find my Order Number and Customer Number?
- Where can I check the Status of my Order?
- What is the Estimated Delivery Date and how is it determined?
- Why do I have multiple Order Numbers or Packages for my Order?
- Can I change my delivery address?
- Do I have to sign for delivery?
- Returning Service Parts to Dell (US only)
(See the different sections to help you determine which parts must be returned and how to return the parts to Dell.)
- Avoid Accidental Damage on your Dell Computer (English Only)
- How to Find Warranty Status and Information for your Dell product
See the expanding sections to help you resolve issues such as:
- How to Check Warranty Status
- Warranty Renewal and Extension
- Warranty Plans Descriptions
- Ownership Transfer and Retail Registration
- International Warranty Support
- Expired Warranty Support
How to Check Warranty Details Online
Duration: 00:21
Closed captions: English only - How to arrange an 'Out of Warranty' repair on your Dell System
(When you need an 'out of warranty' repair for your Dell computer or device, see the information for some useful tips and guidance on arranging the repair.) - Dell Notebook, Phone, or Tablet Cracked or Broken LCD Screen Options and Procedures
(See the information about the policy and options when the LCD screen on a Dell Notebook, Venue phone, or tablet is cracked or broken.) - USB Ports Not Working on Windows: Solve Common USB Issues
(Provides help on identifying the ports, and how to identify and troubleshoot issues on a Dell Notebook or Desktop personal computer.) - Frequently Asked Questions (FAQs) about the Thunderbolt port on a Dell Personal Computer
(Provides answers to the most frequently asked questions about Thunderbolt ports on a Dell personal computer and how to proceed when there is accidental damage to the Thunderbolt port.) - USB Port on Flat Panel Monitor Non-Functional
(Explains how to troubleshoot the USB ports on a flat-panel monitor, how to proceed when there is accidental damage to the USB port.)
- How to Find Warranty Status and Information for your Dell product
See the expanding sections to help you resolve issues such as:
- How to Check Warranty Status
- Warranty Renewal and Extension
- Warranty Plans Descriptions
- Ownership Transfer and Retail Registration
- International Warranty Support
- Expired Warranty Support
How to Check Warranty Details Online
Duration: 00:21
Closed captions: English only - Warranty & Contracts
(Providing your Service Tag or Express Service Code or a Dell EMC Product ID you can determine the status of your Warranty.) - How to arrange an 'Out of Warranty' repair on your Dell System
(When you need an 'out of warranty' repair for your Dell computer or device, see the information for some useful tips and guidance on arranging the repair.) - Support Services & Warranty
(See the different sections to help you check service request status and warranty status) - Dell Notebook Battery Warranty Support
(Provides guidance on warranty support for laptop batteries, how to check the battery status and troubleshooting.)
- Dell SupportAssist for PCs and tablets
(Use the SupportAssist application to provide automatic computer updates and detect issues that can be resolved for you.) - SupportAssist for Enterprise Systems (Servers, Storage, and Networking)
(SupportAssist Enterprise is a comprehensive, proactive, and predictive, automated support technology that automatically identifies hardware faults, creates a case, and initiates contact from Dell EMC to the customer.) - Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes)
(Dell PCs and tablets come with preboot diagnostics (called 32-bit Diagnostics, PSA, and ePSA), also newer computers has the Dell SupportAssist application that is installed to help you diagnose and resolve hardware issues.) - Dell Diagnostic Tools to Diagnose and Fix Hardware Problems on Your Dell Personal Computer, Tablet, or Servers
(When your Dell personal computer, monitor or tablet does not seem to be working correctly, diagnostic tools are available to help you identify what the issue may be, and provide troubleshooting steps to help resolve the issue.) - How to arrange an 'Out of Warranty' repair on your Dell System
(When you need an 'out of warranty' repair for your Dell computer or device, see the information for some useful tips and guidance on arranging the repair.) - Returning Service Parts to Dell (US only)
(See the different sections to help you, determine which parts must be returned and how to return the parts to Dell.)
受影响的产品
Chromebox, Alienware, Dell All-in-One, Dell Pro All-in-One, Dell Pro Max Micro, Dell Pro Max Slim, Dell Pro Max Tower, Dell Pro Micro, Dell Pro Slim, Dell Pro Tower, Dell Slim, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, Vostro, XPS
, G Series, Chromebook, G Series, Alienware, Dell Plus, Dell Pro, Dell Pro Max, Dell Pro Plus, Dell Pro Premium, Inspiron, Latitude, Dell Pro Rugged, Vostro, XPS, Legacy Laptop Models, Fixed Workstations, Mobile Workstations, Dell Pro Max Micro XE FCM2250, Dell Pro Max Slim XE FCS1250, Dell Pro Max Tower T2 XE FCT2250, Dell Pro Micro Plus XE QBM1250, Dell Pro Slim Plus XE5 QBS1250, Dell Pro Tower Plus XE5 QBT1250
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文章属性
文章编号: 000129230
文章类型: How To
上次修改时间: 02 12月 2025
版本: 17
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