Avamar: Slow backup due to third-party software modifying metadata for unchanged files
摘要: Avamar backup runs slow due to third-party software modifying metadata for unchanged files.
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本文無關於任何特定產品。
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症狀
Avamar backups take a long time to complete and may time out.
Avamar backups take a long time and are found to be processing unusually large proportion of modified files.
For example:
For example:
avtar Info <5156>: Backup #82 timestamp 2014-03-21 16:24:53, 80,687 files, 11,757 folders, 46.06 GB (80,188 files, 17.03 GB, 36.98% new)
avtar Info <6083>: Backed-up 46.06 GB in 73.38 minutes: 38 GB/hour (65,976 files/hour)
原因
The Avamar client process, avtar, relies on the ctime of a file to determine if that file changed.
If third-party software alters the ctime of a file in the dataset, avtar considers the file as changed.
Avtar processes the entire file (chunk, compress, and hash).
This can take considerable time if many files have had their ctime modified.
If third-party software alters the ctime of a file in the dataset, avtar considers the file as changed.
Avtar processes the entire file (chunk, compress, and hash).
This can take considerable time if many files have had their ctime modified.
解析度
Compare the latest backup log with earlier backup logs to understand if the behavior is normal.
If the behavior differs greatly, consider that some other process, or program may be causing the data to change.
Investigate which whether any third-party applications are updating file metadata either be due to malfunction or design.
Ensure that the latest patches are applied for the third-party product.
Discuss with the vendor's support team whether it is possible to prevent the behavior from occurring.
Avamar Support has observed this behavior with the following third-party products.
Sophos:
If the behavior differs greatly, consider that some other process, or program may be causing the data to change.
Investigate which whether any third-party applications are updating file metadata either be due to malfunction or design.
Ensure that the latest patches are applied for the third-party product.
Discuss with the vendor's support team whether it is possible to prevent the behavior from occurring.
Avamar Support has observed this behavior with the following third-party products.
Sophos:
- This is documented in Poor backup performance for Avamar client running Sophos anti-virus.
Trend Micro:
- See hotfix 1383 in these release notes.
Symantec:
- Links to the Symantec document have since become unavailable
Netbackup:
其他資訊
Practical troubleshooting:
The Process Monitor tool may be useful to help identify which process is causing large numbers of files to be modified or created.
The Process Monitor tool may be useful to help identify which process is causing large numbers of files to be modified or created.
受影響的產品
Avamar產品
Avamar, Avamar Client文章屬性
文章編號: 000041049
文章類型: Solution
上次修改時間: 06 2月 2025
版本: 5
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