Manual Mobile Broadband Activation Assistance

No symptom information is available.

No cause information is available.

IMEI Number

To manually activate, Mobile Broadband (MMB) or Wireless Wide Area Network (WWAN) cards you must obtain the International Mobile Equipment Identity (IMEI) number for the card. Below are instructions to obtain the IMEI number with the use of the Command Prompt.

1. For Windows 10, press the Windows + X keys. Click Command Prompt (Admin) to open in Administrator mode.
   
   Command Prompt Options
   
    
2. To find the device information for a device on your local system, use the following command in the Command Prompt: netsh mbn show interface
   Press the Enter key.
   
   netsh mbn show interface Command.
   
    
3. The device id is the IMEI number.
   
   Command Prompt Device ID.
   
    

If the WWAN Service is disabled, a message displays in the Command Prompt: "Mobile Broadband Service (wwansvc) is not running."

(wwansvc) Not Running

 

Option 1 to start the service:

• Activate the service with a Command Prompt command.
• Open Command Prompt again and type: net start wwanSvc
  Press the Enter key.

Option 2 to start the service:

• Activate the service in the Services menu.
• Open Command Prompt again and type: services.msc
  Press the Enter key.
• Find "WWAN AutoConfig."
  
  WWAN AutoConfig Service
  
   
• Double-click the WWAN Service entry and it should open the WWAN Service general tab.
  
  WWAN Service General Tab
  
   
• Change the Startup Type to: Automatic.
• Click the Start Button.
• Once the service successfully starts, retry the "netsh mbn show interface" from the command prompt to capture the IMEI number.

You can now contact your carrier (Verizon, T-Mobile, AT&T, so forth) to activate the card.

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