Changing Network Port and Cluster in Dell Display and Peripheral Manager for macOS Does Not Resume Connection

摘要: Learn about the network KVM connection features of Dell Display and Peripheral Manager (DDPM) for macOS.

本文章適用於 本文章不適用於 本文無關於任何特定產品。 本文未識別所有產品版本。
查看其他資源

症狀

DDPM for macOS user may report that the connected computer is disconnected and does not automatically resume the connection. The issue occurs after changing the network port in DDPM.
Changing the network port in DDPM

When the issue occurs, the previous connected cluster does not automatically resume. It appears to be grayed off.
Previously connected cluster appears to be greyed off

Affected Software:

  • Dell Display and Peripheral Manager for macOS
Note: For DDPM supported hardware products, go to Dell Display and Peripheral Manager for macOS and see the following section: Which Dell Monitors are Supported on Dell Display and Peripheral Manager for Mac?

原因

After changing the network port, DDPM restarts the Network KVM but does not resume the cluster automatically.

解析度

Updating DDPM to version 1.3.2.0015, A00 or later on the computer resolves the issue. To download and install the DDPM, refer to Dell Display and Peripheral Manager for macOS.

受影響的產品

Dell C2423H, Dell C2723H Monitor, Dell C5519QA, Dell 24 Video Conferencing Monitor C2422HE, Dell 27 Video Conferencing Monitor C2722DE, Dell 34 Video Conferencing Curved Monitor C3422WE, Dell C5519Q, Dell C5522QT, Dell C6522QT, Dell C7520QT , Dell C8621QT, Dell Display and Peripheral Manager, Dell Pro Webcam WB5023, Dell U2421E, Dell U2421HE, Dell U2422H, Dell U2422HE, Dell U2422HX, Dell U2520D, Dell U2520DR, Dell U2720Q, Dell U2720QM, Dell U2721DE, Dell U2722D, Dell U2722DE, Dell U2722DX, Dell U3219Q, Dell U3419W, Dell U3421WE, Dell U3821DW, Dell U4021QW, Dell U4320Q, Dell U4919DW, Dell UP2720Q, Dell UP3221Q, Dell Webcam WB3023, Dell Webcam WB7022, Dell P2424HEB, Dell Pro 24 Plus QHD USB-C Hub Monitor P2425DE, Dell P2425E, Dell P2425HE, Dell P2724DEB, Dell Pro 27 Plus QHD USB-C Hub Monitor P2725DE, Dell P2725HE, Dell Pro 27 Plus 4K USB-C Hub Monitor P2725QE, Dell Pro 32 Plus QHD USB-C Hub Monitor P3225DE, Dell Pro 32 Plus 4K USB-C Hub Monitor P3225QE, Dell P3424WEB, Dell Pro 34 Plus USB-C Hub Monitor P3425WE, Dell P5524Q, Dell P5524QT, Dell P5525QC, Dell P6524QT, Dell P7524QT, Dell Pro 75 Plus 4K Touch Monitor P7525QT, Dell P8624QT, Dell 27 Plus 4K USB-C Monitor S2725QC, Dell 32 Plus 4K QD-OLED Monitor S3225QC, Dell 34 Plus USB-C Monitor S3425DW, Dell U2424H, Dell U2424HE, Dell U2723QE, Dell U2723QX, Dell U2724D, Dell U2724DE, Dell UltraSharp 27 4K Thunderbolt Hub Monitor U2725QE, Dell U3023E, Dell U3223QE, Dell U3223QZ, Dell U3224KB, Dell UltraSharp 32 4K Thunderbolt Hub Monitor U3225QE, Dell U3423WE, Dell U3425WE, Dell U3824DW, Dell U4025QW, Dell U4323QE, Dell U4924DW, Dell UP2720QA ...
文章屬性
文章編號: 000223581
文章類型: Solution
上次修改時間: 01 9月 2025
版本:  3
向其他 Dell 使用者尋求您問題的答案
支援服務
檢查您的裝置是否在支援服務的涵蓋範圍內。