From ThinOS version 8.5.1, logs of H.264 and H.264-AVC444 are hidden and not displayed in the
Event Log tab. In ThinOS version 8.6, the H.264 resolution limitation is changed for different platforms.
The following table describes the RDP H.264 functionality matrix:
All data described in the table is based on virtual machine without RemoteFX/vGPU enabled configuration.
NOTE:
Windows 10/Window Server 2016 must be hosted in Microsoft RDS 2016 broker for enabling H.264-AVC444.
H.264 logs and H.264-AVC444 logs are hidden and not displayed in the
Event Log tab.
Known issues
In Mirror mode with active session, when you change the resolution from 2048 x 1280 to greater than 2048 x 1280, the connected RDP session (Windows 8/ Windows 2012 R2) is closed forcibly and an error message—RDP: The server-side graphics subsystem is in an error state and unable to continue graphics encoding is displayed. This is because the session is not reconnected in Mirror mode after resolution is changed that resulted in H.264 codec exceeding its supported resolution.
Workaround—You must manually reconnect the session after the resolution is changed.
In an RDP session with VOR enabled by default (Windows 8.1 x86), you connect to a session with full screen, and span more than four 4K monitors. In this scenario, if you play a video, the session may be disconnected automatically with an error log
RDP: The server-side graphics subsystem is in an error state and unable to continue graphics encoding. This is because VOR /x-264 requires more resources, such as RAM, than the server resources.
Workaround—You can reduce the number of monitors or lower the resolutions or switch to other 64-bit operating system with more RAM.
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