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Dell PowerEdge VRTX Enclosure Owner's Manual

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Troubleshooting an optical drive

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

Steps

  1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  2. If installed, remove the front bezel.
  3. Open the system.
  4. Ensure that the interface cable is securely connected to the optical drive and to the system board connector.
  5. Ensure that a power cable is properly connected to the drive.
  6. If the optical drive functions properly, close the system and reconnect it to the electrical outlet.
  7. If the optical drive does not function properly, try using a different DVD.
  8. Map the DVD to the appropriate server module using the LCD screen. For more information about DVD mapping, see the Dell Chassis Management Controller for Dell PowerEdge VRTX User’s Guide at Dell.com/esmmanuals.

    If the problem is not resolved, see Getting Help.

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