- Notes, cautions, and warnings
- Dell Technologies PowerEdge RAID Controller 12
- Applications and User Interfaces supported by PERC 12
- Features of PowerEdge RAID Controller 12
- Controller features
- Hardware Root of Trust
- Security Protocol and Data Model (SPDM)
- Device enumeration
- UEFI Secure Boot
- Auto-Configure Behavior (Execute Once)
- Auto-Configure Behavior (Primary and Secondary settings)
- Disk roaming
- Hardware Accelerated I/O
- Non–RAID disks
- Physical disk power management
- Firmware update
- Snapdump
- Physical disk coercion
- PERC H965e support for PowerVault MD24XX enclosure
- Virtual disk features
- Virtual disk initialization
- Background operations
- Drive features
- Fault tolerance
- Controller features
- Install and remove a PERC 12 card
- Driver support for PERC H965i Adapter, PERC H965i Front, PERC H965i MX, and PERC H965e Adapter
- Manage the PERC 12 firmware
- Manage PERC 12 controllers using HII Configuration Utility
- Enter the PERC 12 HII Configuration Utility
- Exit the PERC 12 HII Configuration Utility
- Navigate to the PERC 12 Configuration Utility
- View the HII Configuration Utility dashboard
- Configuration management
- Controller management
- Virtual disk management
- Device management
- Hardware components
- Security key management in HII configuration utility
- Security key and RAID management
- Security key implementation
- Local Key Management
- Create a security key
- Change security settings
- Disable security key
- Create a secured virtual disk
- Secure a non-RAID disk
- Secure a pre-existing virtual disk
- Import a secured non-RAID disk
- Import a secured virtual disk
- Dell Technologies OpenManage Secure Enterprise Key Manager (SEKM)
- Supported controllers for OpenManage Secure Enterprise Key Manager (SEKM)
- Manage the Server Enterprise Key Manager (SEKM) feature
- Disable the Secure Enterprise Key Manager (SEKM) feature
- Manage virtual disks in the SEKM mode
- Manage non–RAID disks in the SEKM mode
- Transition of drives from Local Key Management to Secure Enterprise Key Management
- Troubleshooting issues in PERC 12 series cards
- Single virtual disk performance or latency in hypervisor configurations
- Unable to discover or detect a PERC card
- Unable to install the Microsoft Windows operating system
- An incorrect firmware state is detected
- Foreign configuration not found in HII
- Degraded state of virtual disks
- Boot-time errors
- Event log errors
- Application issues
- Memory errors
- Preserved Cache state
- Security key errors
- General issues
- Physical disk issues
- Physical disk in failed state
- Unable to rebuild a fault tolerant virtual disk
- An NVMe drive is indicated as faulty when moving the drive to new backplane using hot-insertion
- Fatal error or data corruption reported
- Multiple disks are inaccessible
- Rebuilding data for a failed physical disk
- Virtual disk fails during rebuild using a global hot-spare
- Dedicated hot-spare disk fails during rebuild
- Virtual disk fails rebuild using a dedicated hot spare
- Physical disk takes a long time to rebuild
- Drive removal and insertion in the same slot generates a foreign configuration event
- SMART errors
- Replace member errors
- Linux operating system errors
- Drive indicator codes
- HII error messages
- Appendix—RAID description
- Getting help
- Documentation resources
Dell PowerEdge RAID Controller 12 User’s Guide PERC H965i Adapter, PERC H965i Front, PERC H965i MX, and PERC H965e Adapter
Snapdump
The Snapdump feature provides the Dell Technical Support team with the debug information that can help to find the cause of firmware failure. In the instance of firmware failures, the firmware collects the logs and information at the time of failure, which are stored in a compressed file called a snapdump.
Snapdumps are also generated manually to provide additional debug information. When a snapdump is generated, it is stored in the controller's cache memory. In the event of a power loss the controller will offload the snapdump as part of its cache preservation mechanism. Snapdumps are preserved by default through four restarts before it is deleted.
NOTE:The I/O operation will pause for about 5-10 seconds while collecting the on-demand snapdump.
To generate, delete, or download a stored snapdump, see the Dell PowerEdge RAID Controller CLI Reference Guide available on the support site.
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