PowerProtect Storage Direct 19.15 Solutions Guide

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Preface

As part of an effort to improve product lines, periodic revisions of software and hardware are released. Therefore, all versions of the software or hardware currently in use might not support some functions that are described in this guide. The product release notes provide the most up-to-date information about product features.

If a product does not function correctly or does not function as described in this guide, contact Customer Support.

NOTE:This guide was accurate at publication time. To ensure that you are using the latest version of this guide, go to the Customer Support website.

Purpose

To access the Dell Storage Direct user documentation:

Go to Customer Support.
In the search box, type Storage Direct, and then select the product name that appears.
Click Documentation.

This document includes conceptual and overview information about the Dell PowerProtect Storage Direct solution.

Audience

This document is intended for application administrators, backup administrators, storage administrators, and IT decision-makers that are looking for information about the Storage Direct solution to determine if it is the right fit for their environments. This document is relevant for both the Storage Direct agent and Storage Direct application agents.

Revision history

The following table presents the revision history of this document.

Table 1. Revision historyRevision history.
Revision	Date	Description
01	November 21, 2023	Initial release of the PowerProtect Storage Direct Solutions Guide version 19.15.

Typographical conventions

The following type style conventions are used in this guide:

Table 2. Style conventionsStyle conventions
Formatting	Description
Bold	Used for interface elements that a user specifically selects or clicks, for example, names of buttons, fields, tab names, and menu paths. Also used for the name of a dialog box, page, pane, screen area with title, table label, and window.
`Italic`	Used for full titles of publications that are referenced in the text.
Monospace	Used for: System code System output, such as an error message or script Pathnames, file names, file name extensions, prompts, and syntax. Commands and options
`Monospace italic`	Used for variables.
`Monospace bold`	Used for user input.
[ ]	Square brackets enclose optional values.
\|	Vertical line indicates alternate selections. The vertical line means or for the alternate selections.
{ }	Braces enclose content that the user must specify, such as x, y, or z.
...	Ellipses indicate non-essential information that is omitted from the example.

You can use the following resources to find more information about this product, obtain support, and provide feedback.

Where to find product documentation

To find the latest documentation, navigate to the Info Hub or type www.dell.com/ppdmdocs in your browser, or scan the following QR code on your mobile device.

Where to get support

The Customer Support website provides access to product licensing, documentation, advisories, downloads, and how-to and troubleshooting information. The information can enable you to resolve a product issue before you contact Customer Support.

To access a product-specific page:

Go to the Customer Support website.
In the search field of the Identify your product or search support pane, type a product name, and then select the product from the list that appears.

Support Library

The Support Library contains a knowledge base of applicable solutions that you can search for either by solution number (for example, KB000xxxxxx) or by keyword.

To search the Support Library:

Go to the Customer Support website.
From the Support Library pane, click Find Articles.
In the Support Library search field, type either the solution number or keywords. Optionally, you can limit the search to specific products by typing a product name in the search box, and then selecting the product from the list that appears.

Contact Customer Support

To view available support options:

Go to the Customer Support website.
From the Contact Support pane, click Contact Support.
On the Contact Information page, click the link for the relevant support type.

Service requests

To obtain in-depth help from a support agent, submit a service request. To submit a service request:

NOTE:You must have a valid support agreement. For details about either an account or obtaining a valid support agreement, contact a sales representative.

Go to the Customer Support website.
From the Service Requests pane, click View Service Requests.
Click the Create New Service Request button to create a new service request.

To review an open service request:

Go to the Dell Customer Support website.
On the Support tab, click Service Requests & Dispatch Status, and sign into your account.
On the Service Requests page, click View All Service Requests.

Dell Community

For peer contacts, conversations, and content on product support and solutions, go to the Dell Community. Interactively engage with customers, partners, and certified professionals online.

How to provide feedback

Feedback helps to improve the accuracy, organization, and overall quality of publications. You can send feedback to DPADDocFeedback@dell.com.