Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Premier Sign In Partner Program Sign In

Dell PowerEdge VRTX Enclosure Owner's Manual

PDF

Troubleshooting expansion cards

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card.

Steps

  1. Run the appropriate diagnostic test from the server module.
    If the test fails, go to step 3.
  2. Log in to the CMC web interface and view the PCIe properties and verify the following:
    • PCIe slots are assigned to the server modules.
    • Virtual adapters are assigned to the server modules.
    For more information, see the Dell Chassis Management Controller for Dell PowerEdge VRTX User’s Guide at Dell.com/esmmanuals.
  3. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  4. Open the system.
  5. Ensure that each expansion card is firmly seated in its connector.
  6. Close the system.
  7. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  8. Open the system.
  9. Remove all expansion cards installed in the system.
  10. Close the system.
  11. Run the appropriate diagnostic test from the server.

    If the tests fail, see Getting Help.

  12. For each expansion card you removed in step 9, perform the following steps:
    1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
    2. Open the system.
    3. Reinstall one of the expansion cards.
    4. Close the system.
    5. Run the appropriate diagnostic test.

Next steps

If a problem is still indicated, see Getting Help.

Rate this content

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\