Integrated Dell Remote Access Controller 7 (iDRAC7) Version 1.50.50 User's Guide

If you have to work with Tech Support on an issue with a server but the security policies restrict direct internet connection, then you can provide Tech Support with necessary data to facilitate troubleshooting of the problem without having to install software or download tools from Dell and without having access to the Internet from the server operating system or iDRAC. You can send the report from an alternate system and be certain that the data collected from your server is not viewable by non-authorized individuals during the transmission to Tech Support.

You can generate a health report of the server and then export the report to a location on the management station (local) or to a shared network location such as Common Internet File System (CIFS) or Network File Share (NFS). You can then share this report directly with the Tech Support. To export to a network share such as CIFS or NFS, direct network connectivity to the iDRAC shared or dedicated network port is required.

The report is generated in the standard ZIP format. The report contains information that is similar to the information available in the DSET report, but only hardware information and most recent Lifecycle Controller log entries (archived entries are not included).

After the report is generated, you can delete information that you do not want to share with the tech support.

Each time the the data collection is performed, an event is recorded in the Lifecycle Controller log. The event includes information such as the interface used, the date and time of export, and iDRAC user name.