Dell Avamar Virtual Edition 19.12 Installation and Upgrade Guide

Preface

As part of an effort to improve its product lines, Dell periodically releases revisions of its software and hardware. Therefore, some functions that are described in this document might not be supported by all versions of the software or hardware currently in use. The product release notes provide the most up-to-date information on product features.

Contact a technical support professional when a product does not function correctly or does not function as described in this document.

NOTE:This document was accurate at publication time. To find the latest version of this document, go to Dell Support.

Purpose

This guide describes how to install the Avamar Virtual Edition solution, a single-node, non-RAIN Avamar server that runs as a virtual machine in various environments.

Audience

The information in this guide is primarily intended for system administrators who are responsible for installing and maintaining Avamar virtual servers.

Related documentation

Table 1. Revision historyThe following table presents the revision history of this document.
Revision	Date	Description
05	October 2025	Updated the following topics: Download the proactive health check script on Avamar Server Run proactive check
04	July 2025	Updated the following topics: Prerequisites Expand AVE using the ave_scale command-line tool Supported environments Preinstallation requirements and best practices Capacity check Task library Network configuration of an additional backup on Avamar (AVE) post deployment Download the proactive check script with FTP access Download the proactive check script without FTP access Increase CPU and memory resources on an existing AVE instance Test replication Restore Review server status Run proactive check Set a passphrase on the Data Domain systems Start the Avamar schedulers Take Avamar under control Upgrade the Avamar software Upload the software update packages Test Avamar Email Home and ConnectEMC Verify the Avamar services Configuring network settings (Library) Allow only Data Domain backups Configure the instance settings for AVE Inbound ports for the Azure network security group Install and configure the Avamar software Configure the DDVE instance AWS Marketplace AVE manual launch Deploy AVE from the converted AMI image Configure the AVE instance Deploy the AVE/DDVE stack Deploy an AVE virtual machine from the EC2 dashboard Configure the network settings (Optional)
03	June 2025	Updated the "Download the software upgrade package" section.
02	March 2025	Updated "Download the proactive health check script on Avamar Server" section.
01	January 2025	First release of this document for Avamar 19.12

The following publications provide additional information:

E-LAB Navigator at E-LAB Navigator
Avamar Release Notes
Avamar Administration Guide
Avamar Operational Best Practices Guide
Avamar Product Security Guide
Avamar Backup Clients User Guide
Avamar and Data Domain System Integration Guide
Data Domain Virtual Edition Installation and Administration Guide

Typographical conventions

Table 2. Style conventionsThe following type style conventions are used in this document:
Formatting	Description
Bold	Used for names of interface elements, such as names of windows, dialog boxes, buttons, fields, tab names, key names, and menu paths (what the user specifically selects or clicks)
Italic	Used for full titles of publications that are referenced in text
Monospace	Used for: System code System output, such as an error message or script Pathnames, filenames, prompts, and syntax Commands and options
`Monospace italic`	Used for variables
`Monospace bold`	Used for user input
[ ]	Square brackets enclose optional values
\|	Vertical bar indicates alternate selections - the bar means "or"
{ }	Braces enclose content that the user must specify, such as x or y or z
...	Ellipses indicate nonessential information that is omitted from the example

Where to get help

The Avamar support page provides access to licensing information, product documentation, advisories, and downloads, as well as how-to and troubleshooting information. This information may resolve a product issue before contacting Customer Support.

To access the Avamar support page:

Go to Dell Support.
Type a product name in the Enter a Service Tag, Serial Number, Service Request, Model, or Keyword search box.
Select the product from the list that appears. When you select a product, the Product Support page loads automatically.
(Optional) Add the product to the My Products list by clicking Add to My Saved Products in the upper right corner of the Product Support page.

Documentation

The Avamar product documentation provides a comprehensive set of feature overview, operational task, and technical reference information. To supplement the information in product administration and user guides, review the following documents:

Release notes provide an overview of new features and known limitations for a release.
Technical notes provide technical details about specific product features, including step-by-step tasks, where necessary.
White papers provide an in-depth technical perspective of a product or products as applied to critical business issues or requirements.

Knowledgebase

The Knowledgebase contains applicable solutions that you can search for either by solution number (for example, KB000xxxxxx) or by keyword.

To search the Knowledgebase:

Go to Dell Support.
Under the Support tab, click Knowledge Base.
Type either the solution number or keywords in the search box. Optionally, you can limit the search to specific products by typing a product name in the search box and then selecting the product from the list that appears.

Online communities

Go to Community Network at Dell Community for peer contacts, conversations, and content on product support and solutions. Interactively engage online with customers, partners, and certified professionals for all products.

Live chat

To engage Customer Support by using live interactive chat, click Join Live Chat on the Service Center panel of the Avamar support page.

Service requests

For in-depth help from Customer Support, submit a service request by clicking Create Service Requests on the Service Center panel of the Avamar support page.

NOTE:To open a service request, you must have a valid support agreement. Contact a sales representative for details about obtaining a valid support agreement or with questions about an account.

To review an open service request, click the Service Center link on the Service Center panel, and then click View and manage service requests.

Enhancing support

It is recommended to enable Dell Connectivity and Email Home on all Avamar systems:

Dell Connectivity automatically generates service requests for high priority events. To configure Dell Connectivity, see Avamar Administration Guide for detailed steps.
Email Home sends configuration, capacity, and general system information to Customer Support.

Comments and suggestions

Feedback helps to improve the accuracy, organization, and overall quality of publications. Perform one of the following steps to provide feedback:

Go to Content Feedback Portal, and submit a ticket.
Send feedback to DPADDocFeedback@dell.com.