Order Support

Check your order's status, view invoices, request a return, and contact support

Get started by entering your order information

Look up your Order by number, Dell Purchase ID, or use the other options.

Signing in is the most secure way to access your order information and allows you to see all of your orders. Choose the type of account you’d like to sign in to.

My Account

Partner Account

Premier Account

Dell EMC Orders

Please contact your sales representative.

Federal Orders

Please contact your sales representative.

Check Federal Order Status

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Most frequently asked questions

Why is my order delayed?

There are several reasons that your Dell Order maybe delayed:
1. Payment Processing:If we are unable to process your payment, this will delay the production of your order.
2. Shipping Method:Please note that shipping method you chose at the time of purchase is applied AFTER your order has completed production/packaging. Your order may not be delayed. The Estimated Delivery Date communicated to you at the time of purchase provides you an estimate of when the product will reach you.
3. Part Shortage: Dell may experience part shortages on popular products or when our suppliers experience delays.
4. Weather/Natural Disasters:These delays may impact Dell’s part suppliers or your order after it ships. (2)
5. Overseas Shipment Leadtime (461) –Order shipped from Overseas location may have an extended Leadtime and EDD
Enter your order number or Dell Purchase ID above for the most current status of your order. To help you manage your order refer to the "Action Menu" to initiate return, request a cancelation or contact Customer Support.

Can I return my order?

You can return products that you bought directly from Dell within the timeframe set by Dell’s Return Policy.

Accept delivery of your order
To initiate a Return, enter your order number above, under Action Menu click on Return Order.
- Choose between the pre-paid return options below:
  1. Drop off to a carrier store near you (Print return label sent to you by email) or
  2. Pick up by carrier.
- Ship your order back to Dell
Follow the status of your Return by entering your Dell Order Number or Dell Purchase ID above and click on View Return Details from the Action Menu.

When will I receive my refund?

Please be advised that it may take up to 10-15 business days from the date the order is received back at Dell for you to get the money credited back to the original method of payment.
Once you have returned your product, use the Return Status option from the Action Menu to check the progress of your return.
If you have not yet received your credit or refund beyond the above timeframe enter your order number above to contact Customer Support from the Action Menu.

Can I cancel my order?

Before Production/Packaging: It may be possible to cancel your order before the production and packaging process starts.
Enter your Dell Order number above for the current status of your order, if you see “Request Cancellation” option enabled on the “Action Menu”, you may submit the cancellation request. Please note your request may not be processed if the order has begun production/packaging.
After Production/Shipped Orders: Orders that have already started the production process or that have shipped cannot be cancelled. If the order is no longer needed you will need to request a return.Return T&C. apply.

What if something is missing/wrong/damaged?

Missing or Wrong Items - Your order may have been shipped in multiple packages and still be in transit.
1. To see the status of your entire order and verify if there are additional packages still in transit, you can check your order status by entering your order number or Dell Purchase ID above.
2. If your full order has arrived and something is missing or wrong, please make sure you check the items that you have received against the information on your Packing Slip, Invoice and/or your Order Confirmation email.
3. You can download a copy of your Invoice and or Packing Slip from the Action Menu by entering your order number above.
4. If you still can’t locate a missing item or have a different item than listed on your order, contact Customer Support from the Action menu.
Damaged -If you have received your order in a damaged box and/or the product has physical damage please contact Dell Customer Support from the Action Menu by entering your order number above.
Please include photos of the damaged box/and or product when contacting Customer Support.

Physical Damage:

If you have received your order in a damaged box and/or the product has physical damage, please contact Customer Support from the Action Menu by entering your order number above.
Please include photos of the damaged box/and or product when contacting Customer Support.

When will I receive my gift card/rewards?

Gift Cards:

Promo Gift Cards typically arrive 10-20 days post ship/invoice date.
If after this time, you still haven’t received your Promo Gift Card, please call 1-800-624-9897, hours: Monday – Friday, 9AM to 6PM CT only.
If you return the product that qualified you for the Promo Gift Card after receiving your Promo Card, your Promo Card will be deactivated, or, if the Promo Card has already been redeemed, the value of the redeemed portion of your Promo Card will be subtracted from your refund.

Dell Rewards:

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