SupportAssist for Home PCs

Dell AIOps (formerly CloudIQ) is a cloud-based application that provides simple, proactive monitoring and troubleshooting of your Dell IT infrastructure including integration with VMware. It leverages machine learning to proactively monitor and measure the overall health of servers, storage, and switches through intelligent, comprehensive, and predictive analytics. Dell AIOps is available at no additional charge for Dell products covered with a valid ProSupport (or higher) contract.

If SupportAssist version 4.0 or later fails to install, an error code is displayed. SupportAssist error codes, descriptions, and recovery methods are explained here.

Learn more information about how to successfully install SupportAssist OS Recovery Tools after they have failed to install on your computer.

Learn about why a wireless network card test in SupportAssist shows Completed even after clicking the Cancel button.

New Chrome and Edge browser updates restrict local network access by default, impacting experiences on dell.com/support. Learn how to restore functionality by adjusting browser permissions.

Dell SupportAssist for Home PCs and Dell SupportAssist for Business PCs remediation is available for its MSI installer that could be exploited by malicious users to compromise the affected system.

This article provides information about the resolution of common issues for SupportAssist for Home PCs.

Learn how to fix issues searching for a Dell Service Tag, Express Service Code, Product ID, Serial Number, or Part Number returns no results.

All you need to know about Dell SupportAssist (formerly My Dell or Dell Support Center)

Dell released remediation for an Improper Link Resolution Before File Access ('Link Following') Vulnerability in Dell Inventory Collector invoked within Dell SupportAssist for PCs (Home and Business), Dell Optimizer, Dell Trusted Device, Dell Update, Alienware Update, Alienware Command Center, Dell Command | Update that may be exploited by malicious users to compromise the affected system.

Dell is ending support for Alienware Update and Dell Update effective December 31, 2024.

Learn how to address issues with your network adapter not appearing in the SupportAssist OS recovery menu. Follow our guide to diagnose and troubleshoot this issue to minimize downtime and ensure your Dell system functionality.

This article explains how to use SupportAssist for Home PCs to scan for issues, optimizations, and help identifying updates to drivers.

Alienware computers may receive a SupportAssist onboard diagnostics error while powering on, stating "Your port does not accept power."

This document provides details on the Security Support for the in-scope software products listed in this article.

Dell Data Vault Control Device (DDV Device) is not able to be uninstalled due to Blue Screen during SupportAssist (SA) installation, uninstallation or upgrade.

This article discusses how updating the IP addresses on a PowerStore that is connected to SupportAssist using an External Gateway does not update the IP address with Secure Remote Services.

After upgrading PowerStore software, RSC shows as enabled but RSC credentials do not work for Remote Access via SupportAssist.

PowerStore appliances connected to SupportAssist may experience scenarios where the SupportAssist database (db) grows too large which can interfere with the ability to perform upgrades.

Learn what to do when being asked to re-install SupportAssist during an automated driver scan.

This article provides instructions on how to run hardware diagnostics using SupportAssist on a Dell computer.

Learn about how to verify the Dell SupportAssist OS Recovery version through the preboot environment or the Windows operating system.

This article covers how to obtain support for SupportAssist for Home.

SupportAssist for Home PCs and SupportAssist OS Recovery (SAOS) have recently launched a new feature that allows for installing SAOS on users machines that qualify via SA 3.9. This issue has resulted in some customers ending up contacting support regarding data loss on their PC’s because partitions that housed the data are now in an inaccessible state.

SupportAssist OS Recovery environment consists of tools to repair or reset the operating system, backup files, and diagnose hardware issues.

A solution for the error "SupportAssist is unable to connect to the Internet."

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.

Encountering installation problems with Dell SupportAssist for Personal Computer's and tablets? Learn how to fix installation issues with our step-by-step guide.

Learn more about Dell SupportAssist and installation requirements. Why is Dell SupportAssist required. Learn how to install or uninstall and troubleshoot common issues with Dell SupportAssist.

Learn what to do if Dell computers running Windows 10 or 11 experience a reduction in available free space on the hard drive over time.