PowerProtect Data Protection Software

This article explains the cause and resolution of alerts related to the Baseboard Management Controller (BMC), also known as iDRAC on Dell PowerEdge-based platforms. The BMC is an embedded controller that monitors system health parameters such as temperature, fan speeds, power status, and voltage. When the BMC becomes unresponsive or fails, the Data Domain system generates an alert.

VMware vSphere 6.7 Support for IDPA / PowerProtect DP Series Appliance Customers running IDPA / PowerProtect DP Series Software 2.5 -2.7.2

This document serves to help with identifying the error or and fault and provide a resolution path.

This article summarizes allowed Point Product upgrades under the PowerProtect Data Protection Appliance (IDPA) and PowerProtect Data Protection Series Appliance.

During an upgrade to Integration Data Protection Appliance 2.7.6, the ACM UI shows that the Search portion failed to upgrade at 55%.

Summary: How to upload support materials or dumps to a Dell-Managed File Transfer (MFT) or Direct EMEA File Transfer (DEFT) server. Secure File Transfer Protocol (SFTP) or HTTPS protocols must be used. A temporary MFT or DEFT account must be created.

Broadcom released article 369707 to work around CVE-2024-37085 for ESXi 7 system as part of their Security Advisory VMSA-2024-0013. This article provides a procedure to apply on PowerProtect Data Protection (DP) Appliances or Integrated Data Protection Appliance (IDPA) Hypervisor (ESXi) systems.

PowerProtect DM5500 Appliance: Day 1 initialization fails with error Time difference xxxxx sec between NTP server, and Appliance exceeded the maximum allowed difference of 600 s even though there is correct time set in NTP server. Day 1 configuration fails due to Time sync issues between the NTP server and the Appliance.

The alert "Password out of Sync" may be seen in the ACM Dashboard. This Integrated Data Protection Appliance (IDPA) article is intended as a guide to better understand this alert. It is not to be considered a solution in and of itself.

This knowledge base article shows how to upgrade avamar virtual machine proxy using proxy deployment manager (PDM).

Dell PowerProtect DP Series Appliance (IDPA) remediation is available for multiple security vulnerabilities in Infrastructure that could be exploited by malicious users to compromise the affected system.

This issue is not caused by Data Mover itself. It occurs due to NFSv4 identity-mapping behavior on the client side.

Dell Data Protection Central remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

After upgrading the IDPA appliance model DP4400 to v2.7.9 (Data Domain Operating System 8.3.1), SupportAssist registration fails with "Access Key and Pin is not valid" due to a mismatch in serial number properties.

SSL Certificate change for all Integrated Data Protection Appliance (IDPA) point-products

This article describes the current status of compatibility between Integration Data Protection Appliance (IDPA) and Secure Connect Gateway (SCG) software products.

Upgrading IDPA to 2.7.7 or Griffin (Avamar and Data Domain) causes random backup failures due to rejected connections in Data Domain from Object Existence Check (OEC).

Dell Data Domain Virtual Edition (DDVE) based platforms (for example, DD3300) Alert for a failed, unknown, or predictive failure disk with the Error: EVT-STORAGE-00031 or EVT-STORAGE-00032

This article provides the procedure to manually upgrade the Integrated Data Protection Appliance (IDPA) Protection Storage (Data Domain) component to the latest approved version 2.7.8 with DD OS 7.10.1.60.

Issue reported in IDPA 2.3 IDPA system manager root password goes out of sync frequently after updating the correct password on ACM Dashboard.

IDPA is a purpose-built appliance and is not sized or given the resources to deploy additional virtual machines (VMs) from internal vCenter Server Appliance (vCSA).

With each new release of IDPA and PowerProtect Data Protection Appliance, it includes an All-In-One (AIO) patch for the Protection Software component. If the version that is to be installed is of a lower Hotfix (HF) number than what is already installed, it fails. Protection Software Avamar versions CANNOT be downgraded.

Network Data Management Protocol (NDMP) nodes configured on Protection Software must be removed before IDPA upgrade. The NDMP is not upgraded during the IDPA upgrade workflow. The node must be manually removed from the probe.xml file on the Avamar Utility Node before upgrade is started. It is returned once upgrade is complete.

F080618EE-1 IDPA VSAN Stability - FW and ESXi Driver

This alert shows following an IDPA code upgrade to IDPA 2.7.6, and may or may not affect running services or system access.

ACM alerts this in Avamar when it finds the NDMP configuration still exists. NDMP has not been supported in ACM since version 2.5. NDMP is still fully supported in Avamar, as part if IDPA.

During post 2.7 upgrade tasks, the Avamar and Appliance Configuration Manager (ACM) both trigger Avamar maintenance tasks which may cause one of them to fail.

How to properly shut down an IDPA appliance using Appliance Configuration Manager (ACM) Dashboard and integrated Dell Remote Access Controller (iDRAC) interface.

Unable to load web page UI for Appliance Configuration Manager (ACM) dashboard.

DPATOOLS utility is installed on ACM in a DP4400 appliance and this utility can be used to perform Firmware Upgrades on the IDPA. This KB walks you through an issue where IDPA would fail to enter service mode when you issue the command "dpacli -servicemode" due to DPA being in unconfigured state and DPACLI still issues a test connection query to DPA which fails. This is a known issue with the dpacli 2.0.0.16 version.