OpenManage Enterprise APEX AIOps Observability

OpenManage Enterprise version 4.6.0, released January 2026, no longer supports uploading web server certificates where the SHA-1 secure hash algorithm is used. This includes the leaf certificate or any of the certificate authority certificates in the chain.

Dell OpenManage Enterprise Dell AIOps Infrastructure Observability (formerly CloudIQ) plugin enables you to configure connectivity between OpenManage Enterprise console and Dell AIOps Infrastructure Observability. AIOps Observability is Dell's cloud-based infrastructure AIOps management console and is part of a boarder solution incorporating Application Observability and Incident Management. The OpenManage Enterprise AIOps Observability plugin uses Dell Connectivity Service to securely transfer information such as inventory, health, alert, and metric information and receive instructions for selected devices. This information is periodically sent to a Dell secure portal for processing so AIOps Infrastructure can monitor, analyze, report, and action.

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.

Information about servicing and troubleshooting issues in your Dell PowerEdge Rack and Tower servers' hardware and System Management tools

Systems Management How to Document that Covers How to Install and Register the OpenManage Services Plug-in.

After the release of OpenManage Enterprise version 4.0, the Console and Plugins windows shows a message 'NO COMPATIBLE VERSIONS AVAILABLE' for plugins that are not installed.

CloudIQ Cybersecurity report continues to identify PowerEdge device risk level as high for Secure Boot even after enabling on the target system.

Dell Connectivity Client for PowerEdge is a lightweight software plug-in installed on the integrated Dell Remote Access Controller (iDRAC). As of December 2024, DCC is factory installed on the iDRAC of Dell PowerEdge 15th, 16th, and 17th generation servers.

This is the latest version of the Dell OpenManage Enterprise 4.1 Support Matrix.

Perform the following steps to deregister unused OpenManage Enterprise (OME) appliances from Dell Connectivity Service (DCS).

Systems Management How to Document that Covers How to Install and Register the OpenManage Cloud IQ Plug-in.

An issue has been identified where after upgrading to OpenManage Enterprise 4.4.0 the web user interface (UI) is no longer accessible. The web UI looks to be stuck on 'Installing the packages' or 'Loading…Services are starting up' or 'Some or all of the services are down.' Monitoring the operating system start from the virtual console shows that the Docker Application Container Engine service fails to start.

The Console and Plugins windows in version 3.8.x, 3.9.x and 3.10.x show a message that this plug-in does not meet the minimum requirements for installation.

This is the latest version of the Dell OpenManage Enterprise 4.0.x Support Matrix.

Dell License Manager 1.7 dose not work with 16G APOS SKU

This article covers the process of collecting debug logs from OpenManage Enterprise 3.9 and later.

OpenManage Enterprise (OME) Services plug-in may not show a device, or the device is in staging status.

This article shows how to enable Field Service Debug in OpenManage Enterprise for advanced troubleshooting.

This section describes how to install iDRAC Tools and use racadm/ipmitool to get logs, and install iDRAC Service Module to use Invoke-SupportAssistCollection to get logs.

This article describes how RHEL7/CentOS7 can obtain TSR logs (RACADM/ISM/IPMITOOL) locally using the command line.

APEX AIOps Observability (CloudIQ) users must use a validated enterprise support business account to access Dells APEX AIOps Observability service. First-time users must complete the account registration process before being granted access.

How to install and register the Cloud IQ Plug-in for OpenManage Enterprise.