Dell EMC vSAN R640 Ready Node

This article details the procedure to troubleshoot power supply unit (PSU) issues that may arise on a PowerEdge Server.

Learn how to create and export a SupportAssist Collection using iDRAC9 and iDRAC10 on Dell devices. Resolve technical issues with this step-by-step guide.

It’s a common misconception that if a PowerEdge server fails to boot, doesn’t complete POST, or experiences other issues, the iDRAC will also be inaccessible. In reality, iDRAC is often still online and available to assist with troubleshooting—even if it was never configured beforehand. Leveraging iDRAC to review recent events, analyze logs, and collect a SupportAssist Collection (TSR) is critical for accelerating diagnosis and recovery.

Dell Micron 7450 and 7500 Non-Volatile Memory Express solid state drives may encounter drive initialization failure due to a firmware issue, resulting in the solid state drives being unrecoverable.

This article provides the recommended steps to help troubleshoot memory-related events on Dell PowerEdge servers.

This article explains how to use iDRAC Direct to manage your PowerEdge server.

This is a firmware catalog which contains validated and certified firmware stack for selected Dell VMware vSAN Ready Nodes based on Dell customized ESXi 8.X branch Images.

The user reported that the Power Supply Unit (PSU) has encountered issues when inserted into the server. It failed to power on the Dell PowerEdge R640 server, but the indicator on the PSU shows a green LED. Checking the TSR log finds the messages "PSU redundancy lost" or "The system board XXX voltage is out of range."

Correctable and uncorrectable memory errors on PowerEdge Server with DDR4 and changes to troubleshooting steps

This article provides information about Dell Boot Optimized Storage Solution (BOSS) PCIe cards. It also provides instructions for installing Windows, Red Hat, SuSE, Ubuntu, and related Linux distributions onto these cards.

This article explains how to assign an Initial Company Administrator.

Dell PowerEdge Server remediation is available Intel® Ethernet Controllers & Adapters Vulnerability that may be exploited by malicious users to compromise the affected system.

During cluster turn on of vSAN ready nodes, the vSAN network list does not exist. This causes the virtual machine (VM) status to be invalid.

Dell iDRAC9 and iDRAC10 remediations are available for an arbitrary file export vulnerability that could be exploited by malicious users to compromise the affected system.

This article provides steps to troubleshoot a chassis intrusion, chassis open message for PowerEdge servers.

Dell PowerEdge Toshiba MG08 and MG09 hard drives may encounter uninterruptible Background Media Scanning (BMS), causing I/O errors, or timeouts.

This article explains how to promote Company Administrators.

This article explains Dell guidelines on company administrator assignment.

Dell iDRAC9 remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

Dell Samsung PM893 SSDs with Firmware HJ55 or Earlier Experience Premature SMART Failures

Dell PowerEdge Server BIOS and iDRAC9 remediation is available for an Information Disclosure Vulnerability that could be exploited by malicious users to compromise the affected system.

This article explains how to test the configured iDRAC email alerts settings.

Unsure about the procedure to update a specific component's firmware in a PowerEdge system? Learn how to in this specific article.

Domain Name System (DNS) resolving the local hostname may return the internal IP address of the USB Network Interface Card (NIC) passthrough device enabled by iDRAC Service Module (iSM). This can cause issues with internal network devices configured with 169.254.x.x nonroutable addresses. The metric of the USB NIC device should be manually set to a high number so that internal network devices take precedence.

For the Dell and FCoE Initialization Protocol (FIP)s drive the Manufactures part number are Shared between the 960 GB and 800 GB version of the drive.

This article provides PowerEdge server troubleshooting for No Power, No POST, No Boot and No Video issues. This includes blade, rack, and tower servers.

PowerEdge servers with iDRAC9 may report CPU x temperature greater than the upper critical threshold events when CPU workload spikes at or near CPU PowerMax.

This article presents opportunities to understand and troubleshoot some common causes of fan noise in a PowerEdge server.

Several requests regarding custom ISOs for the latest VMware patch releases for ESXi 7.0 and ESXi 8.0 have been received. The new VMware patch includes critical security updates for vulnerabilities CVE-2025-22224, CVE-2025-22225, and CVE-2025-22226. VMSA-2025-0004 is the official Broadcom article number which is commonly use to explain the issue to Tech Support.

When a PS1010 or PS1030 NVMe SSD is installed, a PSOD may occur during production or gathering Operating System (OS) logs.