VxFlex Ready Node R640

Learn how to create and export a SupportAssist Collection using iDRAC9 and iDRAC10 on Dell devices. Resolve technical issues with this step-by-step guide.

Dell has a Customer Replaceable Unit (CRU) program for many of our hardware systems. The CRU program allows customers to replace designated hardware components. For a list of the hardware components that are designated as CRU for a specific hardware system, go to the Dell Warranty and Maintenance Page.

Disk devices attached or configured to SVM or SDS nodes are missing Serial Number information and are not listed in the /dev/disk/by-id directory.

Unable to upgrade the Switch OS using PFxM.

Unable to complete the add existing resource group wizard for a PowerFlex MDS system.

The 4.x PFxM UI is not loading because the PowerFlex Management Platform "PFMP" pod SDNAS gateway is not in a healthy state.

The UI shows a UNABLE_TO_RECEIVE_MDM_EVENTS alert because the manager cannot reach the ActiveMQ broker on port 61714; the broker is blocked or the service is down, so MDM events are not displayed.

Memory errors and CMCI storm entries in logs cause load, SDS stalls and decoupling; a failing Dual In-line memory module (DIMM) triggers interrupts, EDAC CMCI rate exceeds threshold, causing storm.

After ESXi patches, hosts with Mellanox ConnectX‑4 5 NICs may encounter purple screen crashes when the nmlx5_rdma (or nmlx4_rdma) driver loads, because PowerFlex relies solely on the nmlx5_core driver.

Using PowerFlex Management Portal (PFMP), capture a group’s network mappings, service details, credentials and node IPs, remove the group (non‑delete), then re‑add it with the recorded information.

Dial home alert is logged when there is a disconnection between SDC multiple SDS.

This article explains how to use iDRAC Direct to manage your PowerEdge server.

This article explains how to use the internal HTTP share for 4.x PowerFlex Manager Release Certification Matrix (RCM), Intelligent Catalog (IC), ISO uploads.

This Article explains the details of an MDM cluster in a PowerFlex solution.

Slow, non‑SSD storage on the cluster VMs leads to etcd latency over one second, triggering repeated pod restarts, node NotReady states and loss of PowerFlex Management Platform (PFMP) UI access.

Offline upgrade of PowerFlex Manager How to manually upgrade PowerFlex Manager without Secure Remote Services.

Collecting get_info logs from Gateways Fails with Error: The logs file in node x.x.x.x was not found running command.LogCollectionCommand.

Details the graceful reboot of PowerFlex Management Platform (PFMP) VMs for version 4.X, including labeling, draining, and rebooting MVMs while keeping two nodes active and checking PostgreSQL health. In the scope of this procedure, MVM1 is the postgres Leader. It is drained and rebooted last.

This article provides links to documentation for PowerFlex Rack, PowerFlex Appliance, PowerFlex Custom Node, VxFlex Ready Node, PowerFlex Software, PowerFlex for AWS, PowerFlex for Azure and CloudLink.

The user reported that the Power Supply Unit (PSU) has encountered issues when inserted into the server. It failed to power on the Dell PowerEdge R640 server, but the indicator on the PSU shows a green LED. Checking the TSR log finds the messages "PSU redundancy lost" or "The system board XXX voltage is out of range."

Connectivity issues may be seen with either the Gateway or the Presentation server with "port out of range" or "Trying to reconnect."

This article provides information about Dell Boot Optimized Storage Solution (BOSS) PCIe cards. It also provides instructions for installing Windows, Red Hat, SuSE, Ubuntu, and related Linux distributions onto these cards.

Domain Name System (DNS) resolving the local hostname may return the internal IP address of the USB Network Interface Card (NIC) passthrough device enabled by iDRAC Service Module (iSM). This can cause issues with internal network devices configured with 169.254.x.x nonroutable addresses. The metric of the USB NIC device should be manually set to a high number so that internal network devices take precedence.

This article outlines how to create a firmware baseline, view compliance reports, and apply updates in Dell OpenManage Enterprise.

This article is about an error that a user may see when adding a "DAX" device into the acceleration Pool.

This article explains the steps to reset the PowerFlex Manager Platform (PFMP) admin password, or any account in the PFMP.

A workaround for when the BIOS update fails for the first time on 14G PowerEdge servers.

This article explains how to update the BIOS version of a Dell PowerEdge Server using EFI file. The update can be done directly from the Unified Extensible Firmware Interface (UEFI) interface.

The Dell Nautilus Firmware Update Utility is flexible and simple to use as it contains all the latest, relevant firmware updates for hard drives in your Dell server.

iDRAC update available to resolve this fan problem seen on some PowerEdge servers.