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Dell has a Customer Replaceable Unit (CRU) program for many of our hardware systems. The CRU program allows customers to replace designated hardware components. For a list of the hardware components that are designated as CRU for a specific hardware system, go to the Dell Warranty and Maintenance Page.
Updated: November 25, 2025
ID: 000187496
Information about customer replaceable unit (CRU) videos for Dell Technologies VxFlex Ready node products
Updated: November 18, 2025
ID: 000262249
Technical documents and videos produced by Dell Technologies
Updated: January 16, 2026
ID: 000182342
Explore the Dell End of Service Life (EOSL) and End of Life (EOL) list for converged infrastructure, storage, and storage networking products. Access End-of-Life documents for hardware, software, and firmware release and service dates
Updated: January 09, 2026
ID: 000185734
This article provides links to several Dell Community pages.
Updated: January 07, 2026
ID: 000127879
All the masking view information is visible in SYMCLI. The customer is unable to see the masking view information for all local arrays. Within Unisphere, none of the array masking view details are visible.
Updated: January 06, 2026
ID: 000061535
Intermittent failures saving a file in a username expanded home directory when the computer account also connects to the share but cannot find the file.
Updated: December 16, 2025
ID: 000079025
Explains how to enable SNMP notifications in Unisphere for VMAX, configure the ViPR Storage Resource Manager (SRM) server IP and port, select alert severity, and activate the alert policy.
Updated: December 09, 2025
ID: 000022539
When PowerPath for Windows version 6.1 is installed on Windows Server 2016, validation alerts indicate many drivers have dates earlier than the OS, because the PowerPath release predates the OS.
Updated: December 09, 2025
ID: 000062991
How to change the GeoDrive cache directory from the Default C drive (system drive) to an alternate drive.
Updated: December 03, 2025
ID: 000195193
Information about customer replaceable unit (CRU) videos for Dell Technologies Powerflex products
Updated: November 18, 2025
ID: 000262242
This article explains how to assign an Initial Company Administrator.
Updated: November 14, 2025
ID: 000374134
This KB article outlines how to zone WAN-COM ports on a single engine VPlex Metro
Updated: November 05, 2025
ID: 000018930
This article provides guidance on updating customer data on the Service Requests (SRs) or accounts. It outlines what changes can be made by customers and the account team, as well as steps for modifying information and setting up Service Request notifications.
Updated: November 04, 2025
ID: 000228006
This article explains how to promote Company Administrators.
Updated: October 21, 2025
ID: 000374126
This article explains Dell guidelines on company administrator assignment.
Updated: October 17, 2025
ID: 000379388
Unisphere for VMAX: Server-0 component fails to initialize and shuts down.
Updated: September 23, 2025
ID: 000064074
During installation of host-based Unisphere, a postgres user and group is created, and this error message is seen:
"Unisphere for VMAX Configuration Error. Installation will be aborted. SMAS Database timeout cannot be started"
Updated: September 16, 2025
ID: 000064037
Information about customer replaceable unit (CRU) videos for Dell Technologies PowerProtect and Data domain products
Updated: August 28, 2025
ID: 000262244
This article displays a list of Dell Software Products and related articles on how to obtain the Software Unique ID (SWUID) for each specific product. The SWUID is required for streamlining the processes related to both the Software License Renewal process and opening a Support Case.
Updated: August 26, 2025
ID: 000296065
This article explains the procedure to open a Service Request (SR) using the Dell support page.
Get help fast for your Dell device. No more waiting on hold. No more tech headaches.
Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.
Updated: July 31, 2025
ID: 000132371
This article lists EMC Devices that are supported for each ESRS v3 version.
Updated: July 29, 2025
ID: 000205265
Dell has a Customer Replaceable Unit (CRU) program for many of our hardware systems.
Updated: July 24, 2025
ID: 000123384
How to find the serial number, product ID, or Product Serial Number Tag (PSNT) that is required to open a service request or support case for Dell Storage and Data Protection hardware products.
Updated: July 21, 2025
ID: 000021638
Isilon/PowerScale node panics with the following stack:
panic @ time 1636820409.559, thread 0xfffff80b615e8000: Fatal trap 12: page fault while in kernel mode
Within the stack you see:
kernel:lki_shrink_lazy_queue+0x439
kernel:lin_lock_deltaread_lock_loss_probe+0x120
Updated: July 07, 2025
ID: 000194064
GeoDrive unable to rename folder that is not empty.
Updated: July 02, 2025
ID: 000029975
GeoDrive Error: 12029 - "A connection with the server could not be established" while adding ECS to GeoDrive client.
Updated: May 30, 2025
ID: 000045612
GeoDrive Context menu unavailable in Windows Explorer
Updated: May 30, 2025
ID: 000040069
GeoDrive prompts "Error status returned when oplock request is denied" errors when uploading some files.
Updated: May 26, 2025
ID: 000039852
Problem archiving files
Updated: May 26, 2025
ID: 000041649