PowerProtect Data Manager

This article provides curated links to Dell PowerProtect Data Manager product documentation, videos, and information including deployment, configuration, administration, and disaster recovery.

Dell PowerProtect Data Manager remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.

This article explains the network traffic flow in PowerProtect Data Manager (PPDM) NAS Protection Engine and provides guidance for multi-LAN configuration to segregate management and data traffic.

PowerProtect Data Manager (PPDM) discovery jobs for Cloud Snapshot Manager (CSM) fail when a CSM protection plan contains more than 100 assets. PPDM attempts to build a summary payload that exceeds the internal API size limit. The API returns an HTTP 413 "Payload Too Large" error. This aborts the discovery and protection processes. This is a known defect affecting PPDM versions 20.2 and earlier.

PowerProtect Data Manager Linux deployment ppdmadmin status reports Core is Unhealthy due to HTTP Proxies

Broadcom support of Transparent Snapshot Data Mover (TSDM) was returned in VMware Cloud Foundation version 9.1. This changed with the VMware vCenter Lifecycle Manager (vLCM) components requiring usage of the Application Programming Interface (API). With PowerProtect Data Manager 20.1, there is a manual method of deploying TSDM in VMware Cloud Foundation.

The PowerProtect Data Manager (PPDM) appliance is used to protect the vSphere environment with the VM Direct Engine. The Automatic Update Setting for VM Direct Protection Engines is disabled. After upgrading PPDM, the VM Direct Engine is automatically redeployed to the new version. This occurs because the environment has only one VM Direct Engine for the protection type.

PowerProtect Data Manager (PPDM) version 20.3 supports multiple VLAN configurations for NAS Protection Engines. Multi-VLAN configuration segregates management and data traffic across different network segments. Existing protection engines cannot be modified with new VLANs after deployment. New NAS Protection Engines must be deployed with the required VLANs configured during the initial deployment.

Upgrade of reporting engine fails to "execute postupgrade steps for upgrade: otel-collector-reporting-node"

PowerProtect Data Manager (PPDM) services may fail to start after a boot or restart. This article provides guidelines for troubleshooting service startup failures. It covers the recommended troubleshooting order, log analysis approach, and required log collection for Dell Support.

The PowerProtect Data Manager (PPDM) appliance is used to protect the environment with Data Domain (DD) storage. Scheduled DD discovery jobs intermittently fail with error code ADS0005 and connection timeout errors. Full discoveries complete without error and backups remain unaffected. The failures are caused by HTTP connection-pool exhaustion in the discovery-service.

The PowerProtect Data Manager (PPDM) appliance is used to protect the environment with Data Domain (DD) storage. The DD certificates display as expired in the PPDM UI. The Renew Certificate action in PPDM fails because the HTTPS certificate on the DD appliance itself has already expired. PPDM cannot retrieve a valid certificate until the DD generates a new one.

RecoverPoint for Virtual Machines: Protected Virtual Machines are impacted when using PowerProtect Transparent Snapshot Data Mover (TSDM) backups.

After upgrading the PowerProtect Data Manager to versions 20.2 or 20.3, large number of MON0043 alerts are observed everyday.

This article explains where to locate the PowerProtect Data Manager (PPDM) Software Serial ID (SWID) needed when creating a service request, including UI steps and license file method.

PowerProtect Data Manager (PPDM) storage replication encryption displays a status of "Off - Mismatch" after enabling replication encryption in PPDM. The Data Domain replication target does not appear in the GUI when configuring replication. This occurs because PPDM replication encryption requires File Replication DD Encryption to also be enabled on the Data Domain.

PowerProtect Data Manager (PPDM) supports backup and restore of Network Attached Storage (NAS) assets. Before running NAS backups, administrators must complete four setup steps. These include enabling the NAS asset source, deploying a NAS Protection Engine, adding credentials, and adding the NAS appliance or share. This guide walks through each step covering supported appliances including PowerScale/Isilon, PowerStore, Unity, and NetApp.

PowerProtect Data Manager (PPDM) vCenter and Data Domain (DD) discoveries stop running. Scheduled discoveries no longer execute and manually triggered discoveries remain queued indefinitely. The discovery-service retains a stale task ID from a previous discovery job after a service restart. This prevents new discovery tasks from processing.

Upgrade PowerProtect Data Manager with best practices: verify compatibility, take snapshots, follow security advisories, and use SolVe Procedure Generator.

When installing a PowerProtect Data Manager (PPDM) File System agent on a Windows multi-LAN environment, the agent registers with the correct IP address but the wrong Fully Qualified Domain Name (FQDN). The server has multiple network interfaces with different IPs and FQDNs. PPDM selects the first FQDN from its discovery results regardless of the IP chosen during installation.

PowerProtect Data Manager (PPDM) login with a Windows Active Directory account fails with an authentication error. The certificate from the Active Directory server has expired. PPDM cannot authenticate users against the external identity provider until the certificate is renewed.

PowerProtect Data Manager (PPDM) PowerMax volume restores from replication copies fail with error AERR0030. Restores from active storage complete successfully. The disaster recovery site does not have a Storage Direct proxy configured for the target PowerMax array.

A PowerProtect Data Manager (PPDM) upgrade on an AWS-deployed appliance fails during the RPM package installation phase. The /boot partition does not have enough space for the new kernel package. The partition contains leftover .vmimport files from the original AWS VM import process. These files consume space on the small 192 MB partition and prevent the upgrade from completing.

File Level Restore (FLR) of Linux VMware Virtual Machines (VM) fails with error ARV0032 because PowerProtect Data Manager cannot mount backup disks over NFS. Workaround is Instant Access restore of the VM and copy files.

This article provides comprehensive instructions for using the GSAN Mover tool to migrate Avamar file system backup metadata to Dell PowerProtect Data Manager. The tool facilitates seamless migration while preserving historical backup metadata and maintaining data integrity.

Logs Partition on the PPDM appliance is filling. Logmgr is not cleaning actively enough. This issue may occur on any PPDM appliance. However, this KB article should only apply to release 19.21 and later releases.

Linux file system backups performed through PowerProtect Data Manager fail with the error "5083-Invalid sequence number" during the data write operation to the Data Domain. The failure occurs when the DDR write operation encounters an invalid sequence number, which causes the write to fail and the backup to abort.

Dell PowerProtect Data Manager remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

VCenter SSL host certificates were renewed (new root + intermediate chain). Virtual Machine (VM) backups failed with "The VM Direct engine cannot complete the backup … connection between the vCenter Server and the ESXi (Elastic Sky X Integrated) host" error, and logs showed the certificate state as UNKNOWN.

This article explains the cause and resolution of the NVRAMRemoteBatteryFailure alert (Event ID: EVT-NVRAM-00202) on Data Domain systems; This alert indicates a critical hardware fault with the NVRAM remote battery, which must be resolved before the file system can be accessed.