Articles
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The Dell PowerScale InsightIQ Info Hub provides links to InsightIQ documentation.
Updated: January 22, 2026
ID: 000220129
This article provides information about supported patches and service releases for OneFS and the HealthCheck system.
Updated: January 20, 2026
ID: 000184794
PowerScale SupportAssist disconnects from Secure Connect Gateway (SCG) and/or AIOps (artificial intelligence for IT operations) due to a lock on the isi_crispies_d process, preventing the Embedded Service Enabler (ESE) from starting.
Updated: January 23, 2026
ID: 000348244
During upgrade to 9.1.x or later upgrade stuck in committing.
During upgrade the error "isi_antivirus_post_commit.py Inform Failed to rename tmp_scans table as Scans table with error there is already another table or index with this name: Scans " appeared in isi_upgrade_logs.
Updated: January 23, 2026
ID: 000186093
This is a supplemental article to the OneFS Web and CLI admin guides and is meant to guide customers and partners when migrating from SRS to SupportAssist.
Updated: January 23, 2026
ID: 000225888
How to find the serial number, product ID, or Product Serial Number Tag (PSNT) that is required to open a service request or support case for Dell Storage and Data Protection hardware products.
Updated: January 22, 2026
ID: 000021638
This article provides sample code that shows how to use the curl tool to access the OneFS API to manage NFS exports.
Updated: January 22, 2026
ID: 000129386
This document describes a support method to remove audit log files.
Updated: January 22, 2026
ID: 000167091
OneFS: Event notification: Power supply failure detected in switch xxxx on int-xxx fabric (Event ID 200020009)
Updated: January 22, 2026
ID: 000168299
The article provides links to content related to Hadoop on OneFS.
Updated: January 22, 2026
ID: 000132441
Changes to the PowerScale OneFS hardware and changes to NDMP jobs to make more memory intense.
Updated: January 22, 2026
ID: 000192843
Error "server-side failure with status code 500" when attempting to log in to the OneFS web administration interface.
Updated: January 22, 2026
ID: 000065564
This article explains why the ChangelistCreate job should be used instead of the isi_change_list command utility to compare two snapshots more reliably.
Updated: January 22, 2026
ID: 000009444
This article describes some important points about using SmartLock compliance mode. For a complete set of use cases, instructions, and best practices for SmartLock compliance mode and SmartLock enterprise mode, see the OneFS Administration or Installation Guides.
Updated: January 22, 2026
ID: 000016960
This article shows how to increase the maximum number of snapshots that can be stored on a cluster.
Updated: January 22, 2026
ID: 000017815
OneFS: isi_mcp fails to start on one or more nodes in the cluster.
Updated: January 22, 2026
ID: 000023993
A mirror is degraded and cannot be fixed because it is on the ECC block list.
Updated: January 21, 2026
ID: 000220609
Troubleshoot PowerScale OneFS slow performance with our comprehensive guide on network configuration, processing loads, and monitoring with InsightIQ for improved cluster efficiency.
Updated: January 21, 2026
ID: 000015384
This article describes how to gather logs and configuration files from the cluster using the OneFS web administration interface and the isi_gather_info command.
Updated: January 21, 2026
ID: 000158240
How to move the admin home directory.
Updated: January 21, 2026
ID: 000158102
This KB article hosts a script and has instructions about how to run the script to verify a signed PowerScale .isi file.
Updated: January 20, 2026
ID: 000207742
Apache HTTP logging can lead to premature boot drive failure due to excessive writes.
Updated: January 20, 2026
ID: 000052552
Isilon OneFS supports File Transfer Protocol (FTP) Tail Mode which is commonly used in media and entertainment workflows. This KB article explains how to configure the OneFS FTP server to enable Tail Mode.
Updated: January 20, 2026
ID: 000011366
This article describes how to generate an Access Key and Pin against OneFS Software ID (SWID) to Enable Connectivity.
Updated: January 20, 2026
ID: 000218493
How to use Read-Only domain controllers (RODC) for authentication with OneFS.
Updated: January 20, 2026
ID: 000417505
Configuring automated log-upload on a weekly basis
Updated: January 20, 2026
ID: 000190875
SnapshotDelete running during peak hours may cause intermittent lock contention and protocol latency
If a workflow has frequent writes to files or paths with a large size, and snapshots are created against that path, locking contention may occur.
Dell Technologies recommends adjusting the snapshot schedules to minimize the creation and expiration of snapshots during peak business hours.
Updated: January 20, 2026
ID: 000203578
If NetBIOS is enabled, SMB clients using shortname may use the NetBIOS protocol to access the cluster nodes instead of SmartConnect.
Updated: January 19, 2026
ID: 000104010
This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.
Updated: January 19, 2026
ID: 000205512
If you move/delete a root directory, you cannot revert snapshots of the directory that were taken before the directory was moved/deleted.
Updated: January 19, 2026
ID: 000168445