NetWorker

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

A Microsoft Azure Subscription was previously added to NetWorker. The Azure subscription is not shown in the NetWorker Web User Interface (NWUI). While attempting to readd the Azure subscription, an error appears stating that the Azure subscription already exists in NetWorker. The subscription is visible from a nsradmin prompt on the NetWorker server.

VMware File Level Restore (FLR) performed through the vProxy appliance fails in a NAT environment. The FLR mount fails with "An error occurred during host configuration."

This KB provides a general log location for NetWorker Virtual Edition (NVE) upgrade or install failures.

VMware Virtual Machine (VM) template backup or restore is not supported through NetWorker.

NetWorker VM backup sessions fail during the data transfer phase due to connection timeouts and reset errors when communicating with the Data Domain (DD) ifgroup IP.

This KB is intended as a reference for NetWorker support and Administrators regarding Virtual Machine (VM) backups that are performed through the NetWorker VMware Protection (NVP) vProxy appliance. VM backups fail with a snapshot-related error.

This article offers an alternative File Level Recovery (FLR) method for urgent restores or unsupported Virtual Machine (VM) operating systems during FLR troubleshooting. This method uses Instant Recovery restore method wherein the recovered VMs disks are mounted to a VM and files are copied off using operating system methods.

Azure Virtual Machine (VM) completes successfully. The VM is recovered in Azure and powers on. No issue is seen with the VM. The nsrazure_recover log reports that no VM disks were recovered.

NetWorker Module for Mircrosoft (NMM) Exchange backup fails after upgrading from 19.12 to (19.13 or later)

This article provides a general overview for backup administrators and NetWorker support for troubleshooting vSphere plugin and VCUI issues.

NetWorker "Rules" are configured to identify VMware Virtual Machines (VM) in a NetWorker Protection Group. This dynamically backs up new VMs based on the rule definitions defined and VMs that meet the rule criteria. Some or no VMs are listed. The approach outlined in this article outlines how to diagnose potential configuration issues that result in rules not identifying expected VMware resources correctly.

After replacing the NetWorker certificate, vCenter plug-in installation fails due to certificate mismatch.

This article describes various use cases for the scanner tool and general usage best practices and caveats.

How to Upgrade or Install NetWorker and Best Practices before Upgrade. Use the Solve Procedure Generator for the step-by-step process.

NetWorker provides Representational State Transfer (REST) Application Programming Interface (API) which can be used for gather data from the NetWorker application. The "jobs" based GET request reports the dataSize unit as "KB"; However, the value shown is the backup size in bytes not KB.

All NetWorker VMware Protection (NVP) Virtual Machine (VM) backups are failing. The job reports that the certificate used by the vProxy is incorrect.

This KB provides an overview of the different NetWorker VMware Protection (NVP) vProxy builds and their embedded ddboost, VMware Disk Development Kit (VDDK), VMware Tools versions, and OS details.

This article outlines how to collect vProxy support bundles, NetWorker logs for VMware Protection, and logs needed when a vProxy system crash occurs.

NetWorker VMware Protection (NVP) vProxy appliance fails to backup one or more hard disks. The error returned is VDDK Error 13 "You do not have access rights to this file." This is a general error which translates to "I cannot access this file." The common causes are communication, permissions, or configuration issues.

NetWorker VMware Protection (NVP) either consistently or intermittently fails with "End of file or no input: Operation interrupted" or "times out (3600 s receive delay) (3600 s send delay)" logged in the backup session log. The NetWorker Management Console (NMC) VMware View refresh either consistently or intermittently fails with the same "End of file: Operation interrupted or timed out" error This same error is seen in the NetWorker server daemon.log during VMware inventory (nsrvim) operations.

A NetWorker VMware Protection (NVP) workflow was started using the "Start individual client" for one or more Virtual Machines (VM). One of the actions (backup/clone) failed. Restarting the workflow within the restart window fails with the error: 'Unable to restart workflow…Overrides 'null' do not match the job record.'

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.

The NetWorker VMware Protection (NVP) solution is configured to backup SuSE Enterprise Linux (SLES) Virtual Machines (VM). After performing an image recovery of the VM, it is recovered with incorrect network interface names.

A Virtual Machine (VM) recovery performed through the NetWorker VMware Protection (NVP) vProxy appliance fails with error 5037 (illegal operation).

This article provides instructions on how to enable debugging for Representational State Transfer (REST) Application Programming Interface (API) calls performed in NetWorker.

This article provides a general overview for troubleshooting network connectivity between systems that are involved during backup and restore operations of virtual machines (VMs) protected by the NetWorker VMware Protection (NVP) vProxy appliance.

Virtual Machine (VM) restores from fast copied Data Domain devices fail to restore with "Unable to open target directory"

This KB article describes a utility that provides an automated, efficient, and human-readable way to perform first-step or basic self-diagnostic for vProxy appliances.