VMware OEM Products with ProSupport

vSphere 7.x and later ESXi host experiences a Purple Screen of Death (PSOD) creates a Zdump core dump that is auto‑encrypted. This happens when the host is using Virtual Machine encryption.

This applies to legacy VMware software titles and not software purchased since the Broadcom acquisition.

Several requests regarding custom ISOs for the latest VMware patch releases for ESXi 7.0 and ESXi 8.0 have been received. The new VMware patch includes critical security updates for vulnerabilities CVE-2025-22224, CVE-2025-22225, and CVE-2025-22226. VMSA-2025-0004 is the official Broadcom article number which is commonly use to explain the issue to Tech Support.

This KB explains how to perform the WSFC conversion at a high-level. It also covers converting an Oracle RAC environment from RDMs to shared VMDKs on NVMe/TCP, even though Oracle RAC does not require SCSI3‑PR. Oracle RAC can run on an SDC‑based VMFS datastore, but because PowerFlex does not support Clustered VMDK on SDC‑based VMFS, SCSI3‑PR‑dependent applications cannot use that configuration. Oracle RAC explanations are also high-level.

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.

This article explains how to assign an Initial Company Administrator.

This article explains how to promote Company Administrators.

The NetWorker VMware Protection (NVP) integration is configured with the vProxy appliance. For information regarding vProxy compatibility with NetWorker, Data Domain Operating System (DDOS), vCenter, and ESXi versions, please refer to the Online Compatibility Guide.

This article explains Dell guidelines on company administrator assignment.

This article explains the relationship between SCSI reservation conflicts and Shared ESXi Datastores.

vCenter enables Active Directory (AD) and login by Active Directory users have notification "Password will expire in X days," customer must eliminate it.

Broadcom has announced the deprecation of vVols in VCF/VVF 9.0, with removal planned for 9.1. Customers using vVols with Dell Unity should avoid upgrading to VCF/VVF 9.0, as support will be limited to critical fixes only. Customers can migrate from vVols to Virtual Machine File System (VMFS) using Storage vMotion or XCOPY (starting in VCF 9.0).

This article describes how to gather the necessary log files to troubleshoot a vSphere Tanzu issue.

When running the nvidia-smi command, you may encounter a driver error stating that "nvidia-smi has failed because it could not communicate with the NVIDIA driver.

This guide covers the basic steps of installing and configuring VMware ESXi on Dell Servers. This article also covers upgrading, downgrading, and combining VMware licenses, as well as installing VMware drivers, Dell tools, and generating VMware support bundles.

Citrix XenClient is a high-performance, bare-metal hypervisor that runs directly on the client device hardware, dividing up the resources of the machine and enabling multiple operating systems to run side by side in complete isolation.

This article provides information about RVTools 4.7.1. It gives guidance on the downloadable .msi, Checksum, and Release Notes.

This article provides information and instructions on how to troubleshoot a specific condition that causes the vpxd service to fail to start.

This article provides steps to isolate possible causes of a vSphere virtual machine becoming unresponsive.

This article explains the procedure to create Full State and All Configuration backups using Unified Computing System (UCS) Manager UI. Also, the steps to restore the All Configuration backups using Import Operation from UCS Manager are explained.