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Dell Technologies Data Protection Advisor (DPA) remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.
Updated: November 05, 2025
ID: 000194651
After a reboot, Windows non-clustered devices were not coming online when using PowerShell to online the devices. Coincidentally, the AppSync plugin was recently installed.
Updated: October 30, 2025
ID: 000184429
Error "failed to fork:12" in DPA agent log during data collection
Updated: April 18, 2026
ID: 000082395
Failed Client reports shows no results even when there has been a failed job for a client.
Updated: April 18, 2026
ID: 000082362
GUI does not display the ideal format for number
Updated: April 18, 2026
ID: 000082089
Unable to collect HP DataProtector server from one collector, Message: error parsing line [CRS on the Cell Manager host is not reachable or is not up and running.], skipping entire record.
Updated: April 18, 2026
ID: 000082007
Data Protection Advisor (DPA): DPA 19.3 filter in GUI is grayed out
Updated: April 18, 2026
ID: 000081950
Data Protection Advisor (DPA): Failed NetWorker backups not reported by DPA
Updated: April 18, 2026
ID: 000078614
All Data Protection Advisor (DPA) Data Domain SSH requests for one Data Domain fail with error "Unable to exchange encryption keys."
Updated: April 18, 2026
ID: 000072088
DPA: Is there a possible option or variable to enable collection of Avamar validate jobs?
Updated: April 18, 2026
ID: 000071468
LDAP user unable to log into DPA
Updated: April 18, 2026
ID: 000069196
Data Protection Advisor (DPA): Data Collection Request keeps timing out though timeout values were already increased
Updated: April 18, 2026
ID: 000069191
Data Protection Agent (DPA) fails to register with Data Protection Application (DPA APP) server due to Hyper-Text Transfer Protocol (HTTP) proxy setting, resulting in Communication Url (CURL) error [56] and Hyper-Text Transfer Protocol (HTTP) code 403.
Updated: April 18, 2026
ID: 000065495
DPA: PostgreSQL collection requests failing with error: no credentials provided to connect to "postgres" database for auto-discover on server
Updated: April 18, 2026
ID: 000065494
Troubleshoot common SNMP issues. SNMP configuration and Issues in Data Domain causing Monitoring Services disabled in Integrated Backup Software or DPA. All the steps are sequential and mandatory till the resolution.
Updated: April 18, 2026
ID: 000063895
Error 500 displayed and Updating "Please wait" seen when refreshing the scheduled reports section
Updated: April 18, 2026
ID: 000063442
Data Domain systems are missing in the Data Domain Capacity Utilization report.
Updated: April 18, 2026
ID: 000063439
Networker-workflow-configuration-report-does-not-populate-all-fields
Updated: April 18, 2026
ID: 000060394
This article explains the resolution when DPA server upgrade fails with error 'JRE libraries are missing or not compatible."
Updated: April 18, 2026
ID: 000059591
DPA UI not launching with IP but works with localhost
Updated: April 18, 2026
ID: 000059575
Data Protection Advisor (DPA) agent fails to connect to Avamar Server. Agent log error "Failed to determine database version: Connection to database mcdb failed: could not connect to server: Connection timed out"
Updated: April 18, 2026
ID: 000059572
A backup client has no data (white space or is blank) in the report card report.
Updated: April 18, 2026
ID: 000059556
DPA is not collecting jobmonitor data successfully from HP Data Protector
Updated: April 18, 2026
ID: 000058487
Agent fails to register. The Node with the id 'xxx' was not found (exception.id_not_found)
Updated: April 17, 2026
ID: 000057061
Values for fields "Bytes Not Sent" can differ to what is on the backup server application.
Updated: April 17, 2026
ID: 000057026
Error during upgrade or install "Could not initialize class java.awt.Toolkit"
Updated: April 17, 2026
ID: 000057018
Data Protection Advisor (DPA) agents register and report after the server password changes because they use its credentials; store wipe (upgrade) forces re‑registration, fails if the password is not updated.
Updated: April 17, 2026
ID: 000057011
This article explains the resolution when a DPA APP server stops responding or fails periodically.
Updated: April 17, 2026
ID: 000056975
Data Protection Advisor: Agent fails to connect to DPA after install, agent.log has FTL error: Registration was explicitly denied by the server - shutting down
Updated: April 17, 2026
ID: 000056959