DPA: DPA Reports getting stopped responding and not generating properly

Summary: DPA Reports getting stopped responding and not generating properly.

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Symptoms

Scheduled reports stop generating, causing the UI to become unresponsive by stopping responding or getting unavailable.

 

Cause

Usually, this is caused by running a very large report, which over time consumes all the Data Protection Advisor (DPA) Application resources. The report can lead to the server becoming unresponsive (as it consumes all the Java process memory). This can happen slowly over time, so it is not always easily understood what is happening in these cases. As the DPA Application's memory and resources are being consumed, data collection would cease as there is less and less memory and processing room for it. Eventually all data collection would cease, then scheduled reports stop and soon after the DPA UI would become unresponsive. This is the point where the DPA Application's memory and resources are completely consumed by the report.

 

Resolution

This performance issue was improved in DPA 6.2.3 patch 465.
If the DPA is already on a version later than 6.2.3 patch 465, probably the DPA system must optimize the configuration, or the system has a resource bottleneck. Contact Dell Technical Support for further assistance.

 

Affected Products

Data Protection Advisor
Article Properties
Article Number: 000056956
Article Type: Solution
Last Modified: 30 Oct 2025
Version:  5
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