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SupportAssist Enterprise Virtual Appliance 4.x image

SupportAssist Enterprise Virtual Appliance 4.x

Connectivity:  Generate Access key
Add to Custom Group
SupportAssist Enterprise Virtual Appliance 4.x

Articles

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DSA-2021-283: Dell EMC Support Assist Enterprise Security Update for Apache Log4j Remote Code Execution Vulnerability (CVE-2021-44228, CVE-2021-45046, and CVE-2021-45105)
Dell EMC Support Assist Enterprise remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.
Updated:  August 24, 2022 ID: 000194724
Generate Access Key and PIN for Dell Products
An access key and PIN are required to securely configure connectivity. Select a site location for gateway products. For all other uses, select an individual Product ID or Service Tag. You are prompted to create a PIN that is required to generate the access key.
Updated:  November 20, 2025 ID: 000180688
DSA-2021-282: Dell EMC Secure Connect Gateway and SupportAssist Enterprise 4.x Security Update for Apache Log4j Remote Code Execution Vulnerability
Dell EMC Secure Connect Gateway remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.
Updated:  November 06, 2025 ID: 000194624
SCG: Upgrading to Secure Connect Gateway from SupportAssist Enterprise 4.00.05 or 4.00.06
This article provides information about upgrading from SupportAssist Enterprise 4.00.05 or 4.00.06 to Secure Connect Gateway - Virtual Edition. It also includes frequently asked questions about the upgrade process.
Updated:  September 22, 2025 ID: 000190637
SupportAssist Enterprise: VE shows "not Connected to Dell", and Setup Details are blank
SAE VE shows "not Connected to Dell EMC," and Setup Details are blank.
Updated:  April 10, 2025 ID: 000193553
PowerEdge: How to Identify Outages Related to SCG, Secure Remote Services or SAE4
Subscribe for email notifications about outages affecting Remote Connectivity services: Connectivity Hub, ServiceLink, Service Control Gateway (SCG), Secure Remote Services (SRS), and SupportAssist Enterprise 4 (SAE).
Updated:  April 03, 2025 ID: 000193870
Support Assist Enterprise: Error code SAE-020410 "We could not complete this operation because our connection to the device was closed"
Unable to add or register one or more devices to the Dell SupportAssist Enterprise or to the Secure Connect Gateway because SSH is not enabled on the devices.
Updated:  August 27, 2024 ID: 000198286
DSA-2021-047: Dell SupportAssist Enterprise Security Update for Multiple Third-Party Component Vulnerabilities
Dell SupportAssist Enterprise contains remediation for multiple third-party component security vulnerabilities that may be exploited by malicious users to compromise the affected system.
Updated:  May 13, 2024 ID: 000183617