Dell EMC Unity XT 380F

Information about customer replaceable unit (CRU) videos for Dell Technologies Unity products

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

This KB explains how to manage VNX's unisphere using an LDAP user

The Pre-Upgrade Health Check (PUHC) script fails. The tar reports 'This does not look like a tar archive' and header errors, caused by the browser incorrectly decompressing the tar.gz file.

Dell Unity: Unable to retry or resume upgrade (User correctable)

A Dell Unity software upgrade fails with 'Health Check Error:check_replication_health_2, check_replication_health_5'. The software update could also fail with 'Warning: check_replication_health_4'.

Dell Unity: Error 14:600038" "The maximum number of file-based snapshots allowed will be reached in XX day(s) and XXhour(s). The current percentage is XX of the maximum size."(User Correctable)

Upon Dell EMC Unity Code upgrade from 4.x.x to 5.x.x, certain drives running C342 FW can be exposed to drive unavailability due to firmware issue.

A dial home test message is sent via ConnectHome.

When a Unity system initiates a call home to open a service request for a support issue, it sends the customer's contact information along with the alert message. This simplifies the process for Technical Support engineers to contact the appropriate individuals. Up-to-date contact information ensures that Technical Support has the most accurate information for contacting the customer in response to a support issue. Dell Technologies recommends keeping the primary contact's information up to date in Unity Unisphere. This article shows how to do so.

When creating a Proxy NAS Server, if the NAS Server name contains spaces, the addition fails.

This article explains how to manage admin and service account passwords on Dell Unity systems. It provides instructions for changing passwords, unlocking a locked service account, and resetting admin or service passwords when access is lost.

This article explains how to configure the file filtering feature on Dell Unity file systems.

This article shows how to find the Dell Unity Serial Number (SN) when looking for CTA Virtual Edition (VE) support, since CTA VE, when implemented with Unity, has no SN to open a case with, instead the Unity SN is used.

This article explains the "dm::check_filesystems_health_4" warning during a Unity pre‑upgrade health check (PUHC). The PUHC indicates potential file system issues to review before upgrading. It outlines the cause, verification steps, and recommended remediation to ensure that the system is healthy before upgrading.

Dell EMC Unity: Deployment KB: How to enable CEPA on NFS only NAS Server

Dell EMC Unity: Replication Resume message after failing over with sync indicates a full sync operation

Storage Processors (SPs) may panic due to a memory leak.

There are many reasons for not being able to renew/remove a VASA certificate. This article covers only the attempt to renew/remove when the Certificate Validation fails due to "Certificate Chain too long".

Call home alert 14:170050 The license has expired

A dial home alert (14:38004e) has been generated indicating that the “service” user home directory has exceeded its allocated disk space, potentially impacting system operations such as core dump file storage.

Issue: Changing attribute access to a host like read-only, R/W, or root, sends an error of having a duplicate host in the list.

Unity supports the ability to host multiple tenants on a single system for service providers who would like to isolate group of VLANs from the rest, also tenants helps admins as NAS servers belonging to same tenant will have the tenant's name visible beside each NAS server which eases the NAS servers grouping and classification. NAS servers created with access to the tenant will have access to the VLANs included in the tenant. Dell Unity’s flexible pool-based architecture also enables the ability to separate each tenant onto their own pools for separation at the drive level, if necessary.

SFTP disconnection seen post Unity Code Upgrade to OE 5.0.7 version

The file system is offline and requires recovery. This may be caused by the pool being offline. Fix the issue on the pool first. If the problem still exists, contact your service provider.

Critical alert: An I/O module in the Disk Processor Enclosure has faulted and must be replaced.

The I/O module is powered off. Try rebooting the Storage Processor (SP). If the I/O module remains powered off after a reboot, you may have to replace the I/O module. (Dell Correctable)

This article shows how to gather logs and data to diagnose Unity array performance issues.

Dell Technologies guidance to mitigate risk and resolution for the side-channel analysis vulnerabilities (also known as Meltdown and Spectre) for servers, storage, and networking products. For specific information about affected platforms and next steps to apply the updates, see this guide.

This article addresses a UEMCLI execution failure characterized by Error Code 0x6000001, where the system returns an “Operation failed” message indicating access has been denied.