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April 11th, 2020 17:00
AW3420, call support?
The light at the bottom of the monitor does not work. It did it you tapped on it a few times. Also 1 pixel goes dead now and then.
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markshaheen
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April 11th, 2020 17:00
The custom light at the bottom of the monitor is dead. Also 1 pixel comes on and off. Currently been working for a week. Any idea what the Dell repair policy is for a on/off dead pixel?
r72019
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April 11th, 2020 20:00
Alas, according to this post it looks like it is 5 or more dead pixels:
https://www.dell.com/community/Monitors/Pixel-Policy/m-p/5176115
r72019
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April 11th, 2020 20:00
The dead pixel would really annoy me and I would probably call Dell up to try to get a replacement under the advanced exchange warranty, considering how much that monitor is. Especially since you're having other issues, this may just be the early warning signs of a lemon.
If it were just the annoying flashing on the on/off power light on the bottom of the monitor that burned out, don't most people hate that flashing standby light anyway?
markshaheen
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April 11th, 2020 21:00
DELL-Cares
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April 13th, 2020 16:00
Hello there!
We hope this message finds you well. We wanted to check and see if you still needed our help, since we haven't receive a reply to our last message. Please let us know, so we can continue with our support.
DELL-Cares
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April 14th, 2020 14:00
Hello there!
We hope this message finds you well. We wanted to check and see if you still needed our help, since we haven't receive a reply to our last message. Please let us know, so we can continue with our support.