Aurora R11, black screen bootup

Question

Hi all, I tried to contact premium support plus but sadly due to high call volume they’ve asked I call in 2-3hrs. So in the meantime, I decided I’d come to the forums to see if I can get some help. I’ve got a Alienware Aurora R11 Desktop, 5000$, dual 2080TI etc. Got it as a present for myself after returning from Afghanistan deployment. So it’s really fond item of mine. Okay backstory aside, my issue is yesterday while gaming I had a power outage in my area. Power didn’t come back on until later this morning. Now my Alienware turns on, but remains stuck on a black screen. I’ve tried rebooting multiple times, checking a different power source, making sure it wasn’t the monitor and more. Until I can call premium support I feel all out of options for now, so hoping any of you guys might have suggestions as to what happened and/or how best to fix it or proceed. Thanks!

Doghouse Reilly · Answer

Back to some free things to do to the computer--

Take a gander at this post regarding the procedure for resetting the CMOS--https://www.dell.com/community/Alienware-Desktops/Area-51-repair/td-p/7771850https://www.dell.com/community/Alienware-Desktops/Area-51-repair/td-p/7771850

Your battery should be new enough it doesn't need to be replaced, but the reset procedure might help.

And check your service manual for your R11 battery location if you can't find it.

Doghouse Reilly · Answer

Just to make sure it's the computer that has the problem, is there something else you can plug into your monitor?

Laptop, game console...you don't want to start taking the computer apart if the problem is with the monitor.

Doghouse Reilly · Answer

Glad to hear you're back from Afghanistan:

Let's start with--

Unplug the power cable from the back of the computer.
Hold the ‘on’/power button your computer.
Wait 20 seconds.
Plug in the power cable from the back of the computer again.
Cross your fingers and turn on your computer.

MichitaRoyal · Answer

Darnit, just tried, still stuck sadly. Also thank you for the welcome home wishes. Tech issues aside, feels great to be back at home.

r72019 · Answer

There's a cr2032 battery on the motherboard behind the gpu. That's why unplugging the pc from the wall doesn't clear the cmos unless the battery is completely dead. You need to remove the battery too.

Is the Alienhead flashing amber?

juanruiz88 · Answer

I tried to start mine after a while stored in a box, I changed the boot priority, putting my operating systems before the network boot, and it fixed the problem.

mako64 · Answer

Maybe try this on page 104 in the R11 service manual

podgikins · Answer

Just replaced the CR2032 and it fixed my issue right away, black screen yellow light and pc cutting out all fixed

ben5642 · Answer

im having black screen issues with mine as well. and wonder if this would solve my problem? i had my pc unplugged for months because i was doing upgrades for my computer corner slowly and i did install crucial ps5 nand nvme 2tb ssd and had to remove the graphics card and i believe i installed it back in correctly but i might of done something and my pc is turning on fine with no flashing lights on the front but just not getting any display signal

Alienware Desktops

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