1 Rookie
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6 Posts
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9228
April 18th, 2021 16:00
Aurora R12, Clock watchdog timeout error
Brand new Aurora R12, I9 11900kf 3090 64gb. No overclocking done, nothing. 2 games tried, same issue. Every driver is up to date, did a clean gpu reinstall. Same issue. Rolled back gpu, same error.
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Vanadiel
8 Professor
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7.1K Posts
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29.6K Points
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May 1st, 2021 10:00
A fix that some others have reported great success with: r12 (overclock and speedstep turned off in the BIOS)
Another fix is updating the video card drivers directly from Nvidia. They just released a new driver I believe yesterday, always worth a try. You can always install your previous drivers if it does not work out for you.
Give these 2 options a try, see if it helps.
If not I would run an online test to see if any hardware errors are present: DELL diagnostic tools online
If all comes back ok, you will likely have to contact technical support to see if they can assist you with this issue.
Pending on the warranty status of your machine, you might want to do this earlier rather than later.
kodoc
3 Posts
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May 3rd, 2021 07:00
I have not had the issue for 4-5 days since setting OC 2 in the BIOS. I am still running XMP1 for the RAM. Interestingly, in Alienware Fusion, it registers "zero" for CPU GHz and CPU temp.
Tezcat
1 Message
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May 4th, 2021 06:00
What a headache! My new R12 (11900kf, 64GB ram, 3090) arrived last Wednesday and it never ran for more than 20 minutes under any kind of load without either a Machine Check Exception or Clock Watchdog Timeout crash. I spent hours on the phone with Dell Support over several days. We reinstalled Windows, changed BIOS settings, messed with OC settings, downloaded fresh drivers for almost everything, etc. and nothing worked. They also told me to always keep the fans on "performance." Really?! My PC needs to sound like a jet engine when it's idling or I'm just working on a spreadsheet? Come on, man!
I've had Alienware since 2008 and loved all of them. Maybe I'll try again in a few months, but my new R12 was nothing but frustration and disappointment. I returned it for a refund today.
Zuppa86
1 Message
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May 6th, 2021 07:00
I encounter the same issue too, recently just bought R12 with RTX 3090 and 32gb ram.
LetsTacoBoutIt
4 Posts
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May 8th, 2021 05:00
My wife and I ordered a R12 in 11900KF 3080 with 32 gigs each and both systems are having the exact same issue I am seeing described here. Blue screens any time we load up games. I've tried most of the fixes I've seen suggested here and nothing has helped. It went a day without a blue screen, and then I ran a benchmark and wouldn't you know it? Blue screen.
I see a lot of people on here saying they got 32 gigs of ram. I am curious, how many of those are the 3400mhz?
Sk112
45 Posts
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May 8th, 2021 06:00
could this be related to poor cpu cache performance and very high ram latency? Aurora R12, Unacceptable BIOS/Z490 configuration, 11th Gen Intel CPU's (RocketLake) - Dell Community
mako64
2 Intern
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676 Posts
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May 8th, 2021 07:00
Does your game have a log file that will give you some kind of idea why your crashing. In DCS we have a log file and also a crash file. Have you tried disabling any overclocking in AWCC and msi/af ? Then retest . Just a thought.
LetsTacoBoutIt
4 Posts
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May 8th, 2021 07:00
Yes, I went into the bios and disabled the overclock option. I haven't used the oc in the software at all. We even reinstalled windows and updated all the drivers but it hasn't made a difference at all. We are pretty much in ownership of two expensive paper weights. Think I might return them at this point.
Z32ands30
1 Rookie
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6 Posts
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May 8th, 2021 08:00
Sorry I hadn't returned to this post, I've not had a bsod since I went into the alienware command center and disabled the cpu and gpu overclock that it shipped with enabled. Left my ram overclocked. Been running a month with zero issues now.
Tsunaminaut
1 Message
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May 10th, 2021 13:00
To anyone else running into this. Once windows upgraded the firmware to 1.3. I could not get the machine to run without clock watchdog timeout BSOD which never generated a log just say atg 0% (left it like that over night and it never changed) I tried reinstalling the factory image I tried turning off the overclock in bios. I tried turning it on to oc2,. i tried putting memory in xmp 2 mode none of it made any different, I tried downgrading firmware but windows update or recovery assist or something in the machine kept re-installing it every boot. I was able to get it running without crashes by downgrading to I believe it is firmware 1.01 or something like that (basically the only other firmware for this machine) also I used a vanillla copy from windows and disabled the recovery assist. I have since upgraded to nvidia's most recent studio driver and it is running awesome but for the moment I have all updates turned off which im scared out of my mind to let it do after spending almost 3 days struggling with this machine.
Daugvolf
64 Posts
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May 10th, 2021 14:00
My friend and I both got 11th gen Intel R12's around the same time and we've had nothing but problems. We've tried everything to stop the watchdog errors including clean installs of drivers and even Windows. The one thing we have not attempted to do thus far is install an older firmware.
About the only thing that kind of helped was to disable ALL overclocking in the BIOs. After that the hitching in games stopped and now we get a BSOD about once every six hours rather than every 1-10 minutes after starting Windows or launching a game, like it was doing right out of the box.
LetsTacoBoutIt
4 Posts
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May 10th, 2021 20:00
Mine finally stopped giving BSOD after taking several of the steps I have seen here and reinstalling Windows. I currently have all of the updates, the overclocking is enabled in bios at level 2 with XMP2 on, but the overclocking in the Alienware app is disabled.
My wife's computer, however, is a different story. It has only gotten worse and gets more than the watchdog clock timeout. We we reinstalling Windows for her and it blue screened in the middle of it and have nothing but problems since. I got her some parts from the local best buy and found an AMD 5800x for her and built a whole new pc. She had to settle for an RTX 2070 for now but its running better than the Alienware. I am going to return hers. Its nothing more than a paper weight right now.
Whiskeyplz
1 Message
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May 20th, 2021 00:00
Same issue but infrequently and sometimes when shutting down. Expensive computer considering my cobbled together old DIY never had this issue
Ekalavya
4 Posts
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May 20th, 2021 17:00
Short time solution :
Power on and Press F2 to enter BIOS setup
Press F9 to load BIOS default then click OK in order to clear OC settings.
Press F10 to save and exit.
After the system completed 2-3 times power cycle. Press F2 to enter BIOS menu again.
Please go to the Advanced page.
Click Performance Options. You will see the Overclocking Feature was Disabled. Drag the list and click Enabled.
After Enable the Overclocking Feature. Please Select OC LV2 like below:
Confirm your OC settings like below: (Note! The TRLR value will be 49 for i9KF, 50 for i9K)
Press Save and Exit to save profile and restart system. Now the OC has been set to LV2.
This should prevent any further Blue screen errors .
As a long time fix , A BIOS Update will be released soon
-Abhimanyu-
2 Posts
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May 21st, 2021 01:00
Thanks bro, this worked for me