6 Professor

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7.1K Posts

April 12th, 2023 19:00

check the windows event log to see what causes the crash. It should be logged.

6 Professor

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7.1K Posts

April 16th, 2023 18:00

Unexpectedly lost power could indicate a power supply issue. What size is the PSU and what video card is in it?

1 Rookie

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6 Posts

April 16th, 2023 18:00

It shows multiple critical events sourced from Kernel-Power regarding the system rebooting without cleanly shutting down (unexpectedly lost power), all happening after the issue occurs. There are also errors from Kernel-EventTracing saying “Session ‘PerfDiagLogger’ failed to start with error 0xC0000035” and that there is no more space in the PerfDiag file to log events. If that doesn’t help are there specific events I should be looking for?

1 Rookie

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6 Posts

April 16th, 2023 19:00

750 watt and GeForce RTX 3080 Ti

6 Professor

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7.1K Posts

April 17th, 2023 06:00

I would do an Epsa test, to see if there's any hardware failure: Epsa test 

9 Legend

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15.4K Posts

April 17th, 2023 07:00

If you suspect Windows 11 not optimized for your pc, remove all current drives and install a test hdd.  Install Windows 10 on it, nothing else.  Just use pc to run some common apps, opening tabs or do some gaming.  If shut down is due to psu or ram, it will reoccur.  If pc becomes very stable, then you can acquit psu and ram.

1 Rookie

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6 Posts

April 29th, 2023 19:00

I tried to do this several times, but my monitor (asus) keeps saying “Display Port No Signal” whenever I press F12 during startup, but  it functions properly if I don’t press any keys and  brings me directly to Windows login. It’s also never shown me the Dell logo when I turn on the pc’s power

8 Wizard

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17.4K Posts

April 29th, 2023 20:00


@redxps630 wrote:

If you suspect Windows 11 not optimized for your pc, remove all current drives and install a test hdd.  Install Windows 10 on it, nothing else.  


Maybe for an older machine, but not an Aurora-R13.

However, if main SSD is good ... you could try a clean-install of Windows-11 if you want.

8 Wizard

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17.4K Posts

April 29th, 2023 20:00


@espa27 wrote:

1. Bought Aurora R13 in August of 2022. It was functioning just fine until I installed Windows 11 Pro 22H2 at the beginning of 2023. Now it’s randomly shutting off.

2. Additionally, it’s taking an unusual amount of time to start up after the issue occurs, sometimes failing to fully boot up to the login screen.

3. Also recently (again after a Windows 11 update) my display port has not been working, yet all other devices are on, and will only work if I unplug and replug the pc’s power cord.

 


1. Likely just a coincidence. I have Windows-11 Pro (v22H2) running on two gaming desktops and two XPS laptops. They are all rock-solid.

2. That points to a corrupt Windows install or possibly a hardware problem.

3. Usually a Hardware problem. Monitor, cable, then finally video-card.

8 Wizard

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17.4K Posts

April 29th, 2023 20:00


@espa27 wrote:

750 watt and GeForce RTX 3080 Ti


Sounds acceptable.

All Over-Clocks are OFF, right?

8 Wizard

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17.4K Posts

April 29th, 2023 20:00


@espa27 wrote:

1. It shows multiple critical events sourced from Kernel-Power regarding the system rebooting without cleanly shutting down (unexpectedly lost power), all happening after the issue occurs.

2. There are also errors from Kernel-EventTracing saying “Session ‘PerfDiagLogger’ failed to start with error 0xC0000035” and that there is no more space in the PerfDiag file to log events. If that doesn’t help are there specific events I should be looking for?


1. Correct. As expected after an un-clean Shut-Down.

2. Not normal. If not running-out of space on C-Drive, maybe corrupt Windows or SSD is failing. Have you check for Errors and also it's SMART status?

8 Wizard

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17.4K Posts

April 29th, 2023 20:00


@espa27 wrote:

1. I tried to do this several times ...  “Display Port No Signal” whenever I press F12 during startup, but  it functions properly if I don’t press any keys and  brings me directly to Windows login.

2. but my monitor (asus) keeps saying  

3. It’s also never shown me the Dell logo when I turn on the pc’s power


1. You "tap" F12 at correct moment a couple of times.

Turn-off "Fast Startup" in Windows-11 Settings (you don't need it anyway on a NVMe-SSD).

2. In it's menu-options, force it to the proper input.

3. Weird. It should display quickly after the BIOS "Posts".

1 Rookie

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6 Posts

April 30th, 2023 10:00

SMART status is OK, I ran the command “sfc /scannow” corrupted Windows files were detected and fixed. I’ll see if that resolved the issue thanks! 

6 Professor

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7.1K Posts

April 30th, 2023 10:00

Is this a DELL video card, or a retail video card? Not seeing the logo during POST can because by unsupported UEFI environment.

1 Rookie

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6 Posts

April 30th, 2023 15:00

Switching from displayport to hdmi for my monitor seemed to work. I was able to run BIOS tests, said everything was up to date and no errors detected

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