Aurora R7, OC controls Predefined Profiles Missing/Data Config unavailable

Are you saying you're getting an error message in BIOs or in Windows? 

And one last question, do you have a locked or unlocked CPU?  Overclocking is disabled for non K-class CPUs. 

Did you install the correct OC Control add on to AWCC: 

https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=4k9tw&oscode=wt64a&productcode=alienware-aurora-r7-desktop

This is the exact problem that I face @Gaz1878 . I couldn't figure out how to add screens. 

@r72019 to answer your questions. This occurs in Windows mode, and I have added what I believe is that same version of OC controls. I added everything as ALIENWARE Dell support drivers and programs page indicated. 

I would try:

1.  Using revo to remove AWCC and OC controls and then reinstalling them directly from Dell.  

2. Clearing cmos by unplugging the pc, discharging residual power, and removing the coin cell battery. 

3.  Have you recently, before this problem, stopped, disabled, or uninstalled any Intel XTU services? AWCC uses some intel xtu services when running which will show up on the task manager, so doing any of the above could prevent it from functioning properly.  Note that the Dell bios is locked and has coded limits for oc, and using a third party utility like XTU will not allow you to bypass this (changes in XTU will not be saved or allowed on restart if they exceed any programmed limits).

4. Contact Dell support.  AWCC and OC controls is a Dell specific application.

@r72019 Thank you for your reply and time.

I just wrote a lengthy reply and it got lost for some reason. I did download and redownload all drivers from dell. Did not use REVO or clearing cmos. that might have worked @Gaz1878, maybe try those? :

• 1.  Using revo to remove AWCC and OC controls and then reinstalling them directly from Dell.  
• 2. Clearing cmos by unplugging the pc, discharging residual power, and removing the coin cell battery. 
  
  
  
  
• 3.  Have you recently, before this problem, stopped, disabled, or uninstalled any Intel XTU services? AWCC uses some intel xtu services when running which will show up on the task manager, so doing any of the above could prevent it from functioning properly.  Note that the Dell bios is locked and has coded limits for oc, and using a third party utility like XTU will not allow you to bypass this (changes in XTU will not be saved or allowed on restart if they exceed any programmed limits).

XTU I installed much later with a Redditor's push because it's better than OC. Weird thing is when I uninstalled OC, XTU stopped working. So you're right on some note. I reinstalled OC, which still didn't work then XTU started working again.

4. Contact Dell support.  AWCC and OC controls is a Dell specific application.

My dell support expired. this is too simple and stupid of a problem to pay for support. this should be a guaranteed product from @dell.

Please if someone is able to help we'd appreciate it.
Also @Gaz1878 , please click on Me too button because you face this issue.

New install of windows and all the above did nothing. As did removing CMOS battery. No XTU in the device.
Although when I run msconfig and check the apps in the services list, OC controls is there and is stopped. 

I'm seriously bothered by this weird scenario. I can't pay 125 dollars of dell support to answer such a trivial problem.

I'm having this EXACT same issue on my Alienware Aurora R7, after having the machine since 2018, and never having this issue ever until now.

Absolutely nothing is working to solve it.

I've begun to wonder if, for some reason, the OC controls program relies on some Dell or Alienware database online? As in, the program connects to the internet and communicates with a Dell server in-order to work? 

Because if so, it would explain why the program is suddenly not operating & multiple reinstalls of the OS completely has not fixed the issue. Literally nothing that I have done has made the program work, and I've tried everything.

My service warranty is also expired, but I may contact Dell support regardless to see if they can help, since I feel it's something to do with on their end. Even without paying hundreds of dollars for support, we deserve the drivers & functions of the $2,000 computer we bought to work as intended. 

I hope they can fix this for us.

just wondering if you or anyone else came got a solution to this problem... this has been bothering me for almost 2 weeks... and can't find too much.

I'm guessing that windows is blocking something ... please let me know.

thanks

any solution... i'm going nuts trying to figure this out...

thanks

I don't know about updates, but this thread got split in two.  If anyone was following along, here is the other thread on the same issue: 

https://www.dell.com/community/Alienware/15-R3-OC-controls-Predefined-Profiles-Missing-Data-Config/m-p/7528958#M27990

It seems to be impacting laptop and desktop users. 

I am hoping a dell mod or someone who has dell support can make this complaint and get Dell's attention to an obvious flaw in their software. Mind you @r72019 the other thread never got a solution, albeit some people were capable of installing it. 

I noticed my bios was out of date or it just got updated a few days ago. Thought that would fix it. Unfortunately not. Please stay tuned and make this post relevant @bug2828 @Aefy @Gaz1878 

I just spent over 4 hours on the phone with them and we formatted multiple times and couldn't get it working either, 8700k 1080ti aurora r7 I literally have been at it for over 12 hours and I found the files on google drive that allowed the profile to appear, but stil can't get it working...everyone seems to have had this problem since march...also the rapid storage technology app I use for optane memory is gone now too