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402 Posts

February 23rd, 2019 21:00

GPU fan is listed on AWCC and shows as a percentage.  Curves can be adjusted using something like MSI Afterburner.  If your GPU fan isn't being detected, then something is wrong.  Can you confirm if the GPU fan is actually spinning? 

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13 Posts

February 24th, 2019 00:00

I can hear it spinning when I used MSI Afterburner to manually increase its speed, so it's probably a software problem with AWCC. Kind of disappointing that MSI does a better job at detecting the GPU fan than the actual manufacturer of the PC. I also tried re-installing AWCC as mentioned in this Dell Article and in accordance with a solution that was posted for another user that had the same problem to no avail.

2 Intern

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402 Posts

February 24th, 2019 16:00

Is the GPU fan being detected in ePSA?

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13 Posts

February 24th, 2019 16:00

Nope, only the Top, Front and CPU fan which I'm guessing is the liquid cooling fan.

2 Intern

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402 Posts

February 24th, 2019 17:00

What BIOS version are you running?

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13 Posts

February 24th, 2019 17:00

Latest version, 1.0.17 even re-installed it just to be sure.

2 Intern

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402 Posts

February 24th, 2019 20:00

Something's gotta be wrong with AWCC then. If MSI Afterburner is picking up the card's fan speed but AWCC won't, I think we can rule out hardware at this point.

You're also running the latest BIOS version which is good. 

Try this. Uninstall AWCC, and create a second admin account. Make sure you have the latest approved version of AWCC downloaded from Dell and install it under the new account and report back. 

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13 Posts

February 25th, 2019 09:00

Did what you said and the same issue occurred I'm afraid.

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402 Posts

February 26th, 2019 03:00

That's unfortunate.  Does AWCC at least report GPU temperature?

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13 Posts

February 26th, 2019 05:00

Yes it does.

2 Intern

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402 Posts

February 26th, 2019 12:00

Something sounds really borked then.  It'd be helpful if other R7 owners with a 2080 can confirm that AWCC is showing GPU fan RPM.  

Also, there may be corrupted preferences left cached/hidden after uninstalling AWCC that come back into play when AWCC is reinstalled.  I was hoping that when you installed AWCC under a different admin account that that variable would have been mitigated.  

So just to recap: 

1. AWCC doesn't see fan GPU but sees die temp;

2. MSI Afterburner sees fan speed and die temp;

Can you install HWMonitor to see if that also shows GPU telemetry?

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13 Posts

February 26th, 2019 13:00

I don't think that remnants of AWCC is causing the problem, I used one of those uninstaller programs that scans the entire computer (registry included) for traces of a program and deleted every last one of them. My best guess at the moment is that a windows 10 update caused this problem and Dell simply can't keep up. However, I noticed something rather strange when I downloaded HWMonitor like you said; it detects fan and temp perfectly but the fan is listed as GPU fan #0 on HWMonitor as opposed to GPU fan #1 in AWCC. Could it be that AWCC is simply linked to a fan that doesn't exist? Another thing is that an RTX 2080 has two fans but only 1 is detected, maybe Dell trimmed it down to make it fit in the Aurora?

2 Intern

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402 Posts

February 26th, 2019 13:00

So I take it your card isn't a blower style unit with a single fan?  Where did you get the card from, or did it come with the system directly from Dell?

Yes, it's possible that AWCC can only detect a single GPU fan and in your particular case, it's picking up the wrong one.  Perhaps your card can't or doesn't report fan speed for the second fan... although I don't see why it not since it should be a PWM type fan.

Usually Dell likes to use a blower style video card due to the limited airflow design of the Aurora case.  I'm a little surprised that yours came with an open-air style card unless that was something you did on your own as an upgrade.

Edited to add: this is the RTX 2080 (PNY) that Dell sells, and what should have been included in a system spec'd for one from the factory.

https://www.dell.com/en-us/work/shop/accessories/apd/aa341206

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13 Posts

February 26th, 2019 13:00

The card came pre-installed from Dell. I'm not too familiar with this terminology but how did you figure that my card isn't a blower-style unit if you don't mind me asking? If you got it from me saying that an RTX 2080 came with two fans, I just saw one on google images and figured that was the standard version.

26 Posts

February 26th, 2019 14:00

You've got a blower style GPU as it's the pre installed version that comes with the P.C Got the exact same issue. AWCC displays fan at 0%. However, no worries, fan is indeed working fine. Just a software error. AWCC is globally trash. Too bad R7 isn't compatible with the band new version...
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