3 Posts
1
8480
Aurora R7, high ram usage idle, disable Killer Ethernet
After getting my Aurora R7, I fired up task manager to monitor performance within the CPU, RAM etc. I noticed whilst at idle my RAM was using anything from 38 to 48% its capacity. I thought this is odd for 16GB of RAM. Surely windows cant be demanding that much memory for background applications. A little bit of process of elimination led me to the Killer Networks. I guess all Alienware have this. It turns out there was a bad memory leak with the Ethernet E2500. I uninstalled it and my idle RAM is now anything between 12-20% being used. I guess Dell have shipped these with bad drivers, so maybe its just as simple as updating the driver, but as I see no need for it, I got rid of it.
markshaheen
372 Posts
0
February 11th, 2019 07:00
dbrewster
209 Posts
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February 7th, 2019 10:00
I see the UWD driver now for my older system than yours. Its the latest, I installed it and found that Killer is moved to a windows'Apps'. I got that too, and is cool. I use mine though for app controls. UWD wasn't the way when the Killer Networking drivers first came out .
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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February 7th, 2019 11:00
rockafella1,
I wonder if simply uninstalling the Killer Control Center application would have fixed the issue? Maybe other users can test this.
Before you uninstalled it, do you remember the version number of the Killer E2400/E2500 Gigabit Ethernet Controller driver?
The Aurora R7 website shows the latest as =
1.7.1042, A08, 9/10/18
XPS 8930, Aurora R7, Area-51 R3/R4/R5/R6
The Aurora R8 website shows the latest as =
1.7.1080, A10, 11/9/18
Aurora R8 only
dbrewster
209 Posts
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February 8th, 2019 09:00
Excuse the accuracy, but I think 1.6 was the one I upgraded to, and had problems in Rivet techno with updates compatibility.. then a later vers of 1.6 did the trick with a custom uninstall'killer' app u can get at Killer website did the trick. mayB the very last 1.6xxx and 1.7 is when I see the uwd driver and uses the windows apppstore vers of Killer. Its easy with the uninstall tool.
amstel78
2 Intern
2 Intern
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402 Posts
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February 8th, 2019 12:00
Nope. Removing the KCC does nothing for the memory leak. I have a similar issue with my R7. I didn't think to look at the Killer ethernet drivers. I'll give that a shot tonight.
rockafella1
4 Posts
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February 9th, 2019 06:00
Unfortunate I don't remember the driver version. I was too keen to get rid of Killer.
RAM been stable since. Very happy now that's gone
amstel78
2 Intern
2 Intern
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402 Posts
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February 11th, 2019 04:00
BTW, did you uninstall the drivers first then disable the NIC? Disabling the E2500 adapter in my R7 does nothing as far as the memory leak is concerned due to the drivers still being loaded. Uninstalling the adapter plus selecting delete drivers, then rebooting results in the adapter coming back but this time using the Microsoft provided driver. It still did nothing for the excessive memory usage.
Tiny_Toes
1 Message
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March 24th, 2020 09:00
You are a lifesaver! thank you for sharing the answer to this ugly issue.
HelpHighRamUsageIdkWhatToDo
1 Message
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May 25th, 2020 00:00
I disabled (uninstalled) killer control center. And i have done what the video said. Its still 55 - 65% idle. I need help please!
r72019
6 Professor
6 Professor
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5.3K Posts
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May 25th, 2020 07:00
How much ram do you have and what programs are using the most ram and how much.
If you only have 8gb ram then this 65% would be normal idle usage.