August 26th, 2022 16:00

Its uploaded to the Support Assist section. When I click recommendations it shows nothing, But during the diagnostics it said to reseat it. Pretty weird considering my comp was never opened for it get knocked loose.

6 Professor

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7.1K Posts

August 26th, 2022 16:00

Need to enter the code, validation code and your service tag at this location: SupportAssist Pre-Boot System Performance Check 

4 Operator

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2.4K Posts

August 26th, 2022 17:00

How dusty is the inside of your rig? If it "was never opened", consider opening, swing out the PSU contraption, take out your RAM and graphics card, clean thoroughly with compressed air, including the RAM and graphics card slots. Re-install your RAM and graphics card, making certain those are securely seated and locked in the slots.

August 26th, 2022 19:00

I did take it apart and clean it. Wasn't too bad. Just finished running the pre boot diagnostic, same error code message and I ran a Dell Support diagnostic and its saying PCI BUS failure. Would that have anything to do with my vid card?

4 Operator

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2.4K Posts

August 26th, 2022 19:00

I am not familiar with that error code, but if I were to guess I would say it is more related to your motherboard. Smarter community members may come along and correct that speculation.

9 Legend

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47K Posts

August 27th, 2022 02:00

@darkknight777 

ePSA V4304.13

Error 2000-8170  Validation: xxxxxx PCIe - Training error

Physically bad GPU

Mining and over volt and overclock causes physical damage.

The last three digits in the code are called the beep code. These beeps occur when the system is unable to display a message. For example, error code 2000-0142 has a beep code of 142 which may be manifest by 1 beep – pause - 4 beeps – pause - 2 beeps. In this case, the beeps are trying to inform the operator that the hard drive self-test was unsuccessful.

 

PSA NA

ePSA 2000-8170
PCIe - Training error on device PciTag [s] VendorID [x] DeviceID [x] SVid [x] SDid [x] Link Degraded, maxLinkWidth = x[d], negotiatedLinkWidth = x[d] The system is reporting an error on a PCIe adapter.
  • Reseat the PCIe adapter.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.

August 28th, 2022 09:00

Thank you all. It is a hardware issue that Dell is sending a tech to address. Keep you posted on the details after service. 

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