Reinkaoswolf
1 Copper

Alienware 17 R4 - 2017 stuttering/freezing issue

Hello !! I have some problems with my new laptop. Last week I have bought a Alienware 17 R4 - 2017 version and I noticed that my laptop stutters/freezes for like 1 sec while playing games. I have thought that it is not a big deal but now it became really annoying. I looked at the temperatures and they seem normal to me. I get like 55C+ on the CPU and 50C+ on the GPU. Pretty sweet numbers!  I also encountered a  Windows 10 Blue Screen error (VIDEO_SCHEDULER_INTERNAL_ERROR). Something like that.

Another thing! These freezes or whatever they happen in the first 10-15 min in the game and I get like 3-4 freezes and then it stops. The stuttering comes back later on! After 1 or 2 hours!

I will include some readings from playing 2 different games. I played those games for 2 hours or so.  

Rise of the Tomb Raider - 2 hours in to the game!

Rise of the Tomb Rider - 2 hours in to the game!

World of Warcraft Legion - 2 hours in to the game

Any advice you can give me ? Can you help me with this annoying problem ? I have spent a lot of money on this laptop and I expected premium  performance.

My Alienware 17 specification: i7 7820HK, 16GB, 1TB HDD, GTX 1080.

Things that I have tried:

1. I did a clean reinstall of the Nvidia driver. (I thought it was the driver. Turns out this didn't fixed the problem)

2. Updated the bios to the latest version. ( Same thing happened)

3. Reinstalled all my games. ( I thought my game files were corrupt but this didn't fixed the problem)

4. Did a diagnostic scan and every component has passed the test. No errors !

5. I have used the Support Assist app and did a hardware scan. No errors! I have cleaned files, Tuned the performance, etc.

Still the same problem! 

Thank you!

27 Replies

Re: Alienware 17 R4 - 2017 stuttering/freezing issue

Hi Reinkaoswolf.

firstable, good Job on trying to fix the Issue on your own. that would be my Suggestions otherwise.

would you check the Windows Reliability History next? open Start Menu and type "Reliability", then pick Show Reliability History from the List. can you see any Errors?

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Re: Alienware 17 R4 - 2017 stuttering/freezing issue

Hi, 

Did you use the video driver from the Dell support site? Are you running the games while the system is plugged in to the AC adapter or are you running it only on battery? 


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Reinkaoswolf
1 Copper

Re: Alienware 17 R4 - 2017 stuttering/freezing issue

Thank you for answering! Here are some screens and errors started. 

07/07/2017

08/07/2017

11/07/2017

12/07/2017

and for today 13/07/2017

Thank you!

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Reinkaoswolf
1 Copper

Re: Alienware 17 R4 - 2017 stuttering/freezing issue

Thank you for answering! Yes! I always have my system plugged in when I play games. When I did a clean reinstall of the Nvidia driver, I used a program called Display Driver Uninstaller or  something like that then I've download the driver from the Nvidia website. Thank you!

0 Kudos
Reinkaoswolf
1 Copper

Re: Alienware 17 R4 - 2017 stuttering/freezing issue

I've noticed in GPU-z that the bus interface for my GTX 1080 is at x8.3.0. My card should be running at x16 but instead is only going at x8.3.0 (SLOWER than normal).  Also same thing shows in Nvidia Control Panel.  So, any problems here ? Or is it just normal ? PS: Sorry about my english!

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Re: Alienware 17 R4 - 2017 stuttering/freezing issue

yep. exactly what i expected. uninstall Tobii Eye Tracking Software and run the Games again. then see if it runs better.

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Reinkaoswolf
1 Copper

Re: Alienware 17 R4 - 2017 stuttering/freezing issue

This didn't fixed the problem. It's happening again! Right now, I'm playing Rise of the Tomb Raider and the game freezes 4 to 5 times now every minute.

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Reinkaoswolf
1 Copper

Re: Alienware 17 R4 - 2017 stuttering/freezing issue

I'm thinking of repaste or ask for a motherboard replacement -__-. Last night in WoW: Legion had a lot of stuttering.

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Re: Alienware 17 R4 - 2017 stuttering/freezing issue

i saw someone having the same Issues and he fixed it after removing Tobii Software. too bad it didn't work.
about your Questions:
re-paste wouldn't work. your Temps are fine. they are actually too good to be true.
your GPU is running at PCIe x 8 and it's normal for the Laptop.

your BSOD can be everything from Software to Hardware Error. all your Errors in the Reliability History make no Sence. they are Random and probably just a follow up Errors. replacing the Motherboard might help but i'm not sure if Hardware Error is the actual Source for your Problems.

on 12.07.2017 you have two Windows > Hardware Errors in the History. could you Please Double Click on them and Post the Text?